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<DIV>Thanks, Kevin.</DIV>
<DIV> </DIV>
<DIV>How would I get all the custom fields into the Display Format drop down lists ...</DIV>
<DIV>or How would I get all the Fields into the Export specs?</DIV>
<DIV> </DIV>
<DIV>I tried putting the Results.tsv file from v3.6.6 and put that into v4.0.10, but it made no difference.</DIV>
<DIV>That was in my /opt/rt4/share/html/Search directory.</DIV>
<DIV>I assume that there is no compile needed to do such a change, but I know nothing about changing the software.</DIV>
<DIV>My experience is limited to installing and upgrading RT.</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV> </DIV>
<DIV>Rolf</DIV>
<DIV><BR><BR>>>> Kevin Falcone <falcone@bestpractical.com> 2/21/2013 2:39 PM >>><BR>On Thu, Feb 21, 2013 at 01:28:14PM -0600, Rolf Krogstad wrote:<BR>> I have just upgraded from RT version 3.6.6 to version 4.0.10.<BR>> <BR>> One function the users utilize frequently is to Search for Tickets with specific criteria and<BR>> then Export them to a Spreadsheet.<BR>> In the old version they would get the ticket including all the custom fields.<BR>> After the upgrade to 4.0.10, we now get only the fields that are showing on the Search Results<BR>> windows.<BR><BR>This change in 4.0 fixed a longstanding bug in previous RT versions<BR>which would ignore your carefully constructed display format and just<BR>spew everything into your spreadsheet. In fact, there was a popular<BR>extension that implemented the current 4.0 behavior.<BR><BR>As noted by Jeff Blaine, you'll want to have your users update the<BR>Display Format of their searches and save them.<BR><BR>It's certainly possible to create a second export that brings back the<BR>old behavior if you're so inclined..<BR><BR>-kevin<BR></DIV><br clear="both">
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