<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>On Feb 25, 2013, at 12:00 PM, <a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a> wrote:</div></div></div></span></span></div><div><br class="Apple-interchange-newline"><blockquote type="cite"><div><br>------------------------------<br><br>Message: 2<br>Date: Mon, 25 Feb 2013 10:29:31 +0100<br>From: Emmanuel Lacour <<a href="mailto:elacour@easter-eggs.com">elacour@easter-eggs.com</a>><br>To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Mandatory Fields enforcement<br>Message-ID: <<a href="mailto:20130225092931.GD4867@easter-eggs.com">20130225092931.GD4867@easter-eggs.com</a>><br>Content-Type: text/plain; charset=iso-8859-1<br><br>On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote:<br><blockquote type="cite"> I have installed the extension, with help from Rus (Thank You), to<br></blockquote><blockquote type="cite"> require mandatory fields be filled in prior to a response or comment.<br></blockquote><blockquote type="cite"> Is there a way to enforce this on any update except the queue change?<br></blockquote><blockquote type="cite"> I have situations where a ticket is created in queue A which has no CF's<br></blockquote><blockquote type="cite"> and then transferred to queue B which has 1 to many mandatory CF's.?<br></blockquote><blockquote type="cite"> In order to maintain the integrity of the CF's value I need to make sure<br></blockquote><blockquote type="cite"> folks are updating.?<br></blockquote><blockquote type="cite"> Yes I have asked, etc. but they just get going so fast they do not<br></blockquote><blockquote type="cite"> always remember.<br></blockquote><br><br>What about enforcing to fill those fields at the "resolved" stage?<br></div></blockquote><div><br></div>I have that in place now as an outcome of the Extension for correspondence but I was hoping to have it done much earlier in the process for reporting purposes and also not to slow down the resolution process</div><div><br></div><div>Thanks for your post.</div><div><br></div><div>Joe</div><div><br><blockquote type="cite"><div><br><br>-- <br>Easter-eggs Sp?cialiste GNU/Linux<br>44-46 rue de l'Ouest - 75014 Paris - France - M?tro Gait?<br>Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76<br><a href="mailto:elacour@easter-eggs.com">mailto:elacour@easter-eggs.com</a> - <a href="http://www.easter-eggs.com">http://www.easter-eggs.com</a><br><br><br></div></blockquote></div><br></body></html>