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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">Hi all,</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">This is kind of a weird one. We’ve had RT 3.6.5 up and running great for over three years (and version 2.something for probably 8 years before that) and just today
we’ve seen a change in how emails to queue watchers come across.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">Previously, any email RT sent out when a ticket was created, corresponded, etc., would appear to come from the person who initiated the action (the requester or
commenter, etc.).</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">But starting today (apparently), the email just appears to come from the queue address inside RT instead. (<a href="mailto:queuename@rt.ourcompany.com">queuename@rt.ourcompany.com</a>)</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">I haven’t changed any options through the web interface in quite a while, and the config files on the filesystem haven’t changed in about a year. I’m leaning toward
something changing in our corporate mail servers that has made it start dropping the header that RT is using to say who the email is from.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">Has this sort of thing happened to anyone else?</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">--</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0">Kendric Beachey</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:#7030A0"> </span></p>
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