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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Is it possible to run a scrip every 30 minutes against a queue?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would like to have tickets that come in to the general queue sit in an unowned state, allowing for technicians to be able to take tickets, but if they sit for a while (or just the arbitrary number of minutes pass, not necessarily the tickets age) the round robin assign script I have installed kicks in on those tickets. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The idea I am going for is that if after a given period of time *<b>someone</b>* should be responsible for a ticket, while allowing some time for someone to grab a ticket they know is for them. As opposed to a pure round robin assignment as it is now.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--Ryan<o:p></o:p></p></div></body></html>