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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a 4.0.10 system installed with the latest (.13 I believe) CommandByMail installed and active. I can test it from my Outlook and it picks up the commands and adjust the ticket when I submit it. The problem is that when I do the same
from a Sharepoint form it does not work even if I specify my own email as the from address. I can verify that the email is coming in and getting read by TakeAction but it is missing the content all together. Here is a sample of the email that does not work
as seen in the frontend of RT:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Received: ***** by ****s.net (Postfix) with ESMTP id 89CA640403 for <<a href="mailto:ahernandez@services.americashloans.net">ahernandez@services.americashloans.net</a>>;
Fri, 8 Mar 2013 14:40:48 -0600 (CST)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Received: from ***s.net (**.**.**.13) by **.net (**.**.**.48) with Microsoft SMTP Server id 14.1.218.12; Fri, 8 Mar 2013 14:41:05 -0600<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Received: from **** ([**.**.**.36]) by **.net with Microsoft SMTPSVC(6.0.3790.3959); Fri, 8 Mar 2013 14:41:05 -0600<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">From
<a href="mailto:sharepoint@**.net">sharepoint@**.net</a> Fri Mar 8 14:40:48 2013<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">X-Originalarrivaltime: 08 Mar 2013 20:41:05.0839 (UTC) FILETIME=[4188CBF0:01CE1C3D]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Delivered-To:
<a href="mailto:queuename@**s.net">queuename@**s.net</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">MIME-Version: 1.0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Subject: New Special Approval Requested<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Return-Path: <<a href="mailto:sharepoint@***s.net">sharepoint@***s.net</a>><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">X-Mailer: Microsoft SharePoint Foundation 2010<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">X-Original-To:
<a href="mailto:queuname@**s.net">queuname@**s.net</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Date: Fri, 8 Mar 2013 14:41:07 -0600<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Message-ID: <<a href="mailto:EXCHnGlsQNAqx0000b57e@**s.net">EXCHnGlsQNAqx0000b57e@**s.net</a>><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">content-type: text/html; charset="utf-8"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">To: <<a href="mailto:quueename@**s.net">quueename@**s.net</a>><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Content-Transfer-Encoding: 8bit<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">From: Stores <sharepoint@**s.net><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">X-RT-Original-Encoding: utf-8<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Content-Length: 702<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"><html><head><base href='http://********/store' /></head><body><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"><HTML><HEAD><META NAME="Generator" CONTENT="MS Exchange
Server version 08.01.0240.003"><TITLE></TITLE></HEAD><BODY><!-- Converted from text/rtf format --><P><FONT SIZE=2 FACE="Tahoma">Owner:</FONT><FONT FACE="Times New Roman"></FONT><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"><FONT SIZE=2 FACE="Tahoma">username</FONT><BR><FONT FACE="Calibri">AddRequestor:</FONT><FONT FACE="Times New Roman"></FONT><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"><FONT FACE="Times New Roman"><a href="mailto:rroginela@AmeriCashLoans.net%3c/FONT%3e%3cBR%3e%3cFONT">rroginela@AmeriCashLoans.net</FONT><BR><FONT</a> FACE="Calibri">CF.{First_Name}:</FONT><FONT
FACE="Times New Roman"></FONT><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black"><FONT FACE="Times New Roman">test123</FONT></P><BR></BODY></HTML></body></html><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now all the fields can be verified as valid(this same info works when I send an e-mail from outlook with these values) and the
<a href="mailto:sharepoint@**s.net">sharepoint@**s.net</a> is authorized to create tickets and all that jazz (has same rights as me) but it does not find the fields and never updates anything… Anything I can do? I can mess around a little with the HTML of the
message if needed but I can’t make it plain/text. I know it has something to do with the way the TakeAction.pm reads the content but I haven’t the slightest clue when it comes to REGEX and all that. Thanks for any help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<br>
Rafal Roginela<br>
Network Engineer<br>
<br>
AmeriCash Loans, LLC<br>
880 Lee Street, Suite 302<br>
Des Plaines, IL 60016<br>
<br>
Office (847) 827-9740 x109<br>
Fax (847) 493-8031<br>
<br>
<a href="rroginela@americashloans.net">rroginela@americashloans.net</a> <<a href="mailto:rroginela@americashloans.net">mailto:rroginela@americashloans.net</a>><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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