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<div class="moz-cite-prefix">It seems that this status "finished" is
added in ActiveStatus directive, while my task is to link between
"finished" and "resolved" and i wasn't able to convinmy superiors
in this. However, now i can see that my question is far from silly
- it's just no sense at all :(<br>
<br>
I'm sorry to post such thing here.<br>
<br>
I have question regarding upgrading from 3.8.x to 4.0.x but
probably will make another post regarding this.<br>
<br>
Thank you one more time for your prompt reply.<br>
<br>
<br>
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<strong>Yavor Marinov</strong><br>
System Administrator<br>
<br>
Neterra Ltd.<br>
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On 03/07/2013 05:46 PM, Kevin Falcone wrote:<br>
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<blockquote cite="mid:20130307154637.GQ1554@jibsheet.com"
type="cite">
<pre wrap="">On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote:
</pre>
<blockquote type="cite">
<pre wrap="">My question may sound silly, but I really need your advice, because
coding is not my best side.
I have a request from our managers - once they open a queue, there
is a link on the right corner "Spreadsheet", and it's exporting the
queue's information into file. I need to link the fields "finished"
and "resolved" to be identical - I tried to to explain that this is
not the right way to use those two fields, but all of them insist
this is the way we handle those spreadsheets. So, my question is,
how this can be done, or even better, can I just link the two tables
in the database. Will this hurt the current installation of RT ?
</pre>
</blockquote>
<pre wrap="">
Finished isn't a core field in RT (resolved it) - it sounds like you
might have a custom field? How is that custom field being set?
-kevin
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