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<p class="MsoNormal">Upon looking a bit farther, it seems as though setting a reminder, creates a new ticket?<o:p></o:p></p>
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<p class="MsoNormal">Our ticket is id# 31<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When I set a reminder, RT sent mail out as I mentioned before saying Ticket created by rcorbett and provided the url to the ticket as:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="http://rt.dkp.com:8080/Ticket/Display.html?id=68">http://rt.dkp.com:8080/Ticket/Display.html?id=68</a><o:p></o:p></p>
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<p class="MsoNormal">I searched for ticket id#68 and there is in fact a new ticket. In the link portal I see:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Refers to: (Create) 31: (Ray Corbett) Animation Distributor [open]<o:p></o:p></p>
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<p class="MsoNormal">I am assuming the reminder is a ticket linked to the ticket it refers to? Is that how it works?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">How do I suppress mail though so that mail is not sent out every time someone sets a reminder indicating a new ticket has been created?<o:p></o:p></p>
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<a href="http://www.arcproductions.com/"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:blue;text-decoration:none"><img border="0" width="150" height="99" id="Picture_x0020_1" src="cid:image001.gif@01CE1F1B.F3D03650" alt="ARC"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:black">Ray Corbett Technology Projects Manager</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333"><br>
<br>
p:</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333">416.682.5200 x5232 | f: 416.682.5209<br>
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4<br>
<a href="http://www.arcproductions.com"><span style="color:#1A794D;text-decoration:none">www.arcproductions.com</span></a></span></b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333">
</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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