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<p class="MsoNormal">We have a ticket that is owned by me, Ray Corbett<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Logged in as Ray Corbett I selected the ticket and set a Reminder.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">That reminder displays in my Reminder Portal. All is good.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Question 1:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">1: User Reza logs in. He was viewing that ticket and made a reply to it. All is good. He has some information to dig up in this regard so he wanted to set a reminder for himself to do so.<o:p></o:p></p>
<p class="MsoNormal">He selected the ticket and set a reminder to himself. <o:p></o:p></p>
<p class="MsoNormal">But….. <o:p></o:p></p>
<p class="MsoNormal">in his reminder portal he gets an error message saying:<o:p></o:p></p>
<p class="MsoNormal">Could not find ticket for reminder 67. Please Contact your Administrator<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">How come?<o:p></o:p></p>
<p class="MsoNormal">And also how do I clear the error message for him. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Question 2: <o:p></o:p></p>
<p class="MsoNormal">When Reza logs in and selects the Reminder tab on the reminder portal to set a reminder<o:p></o:p></p>
<p class="MsoNormal">He sees my (Ray Corbetts) reminder request with a clickable radio button in his reminder editor.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">??????<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<a href="http://www.arcproductions.com/"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:blue;text-decoration:none"><img border="0" width="150" height="99" id="Picture_x0020_1" src="cid:image001.gif@01CE1F15.CD812410" alt="ARC"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:black">Ray Corbett Technology Projects Manager</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333"><br>
<br>
p:</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333">416.682.5200 x5232 | f: 416.682.5209<br>
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4<br>
<a href="http://www.arcproductions.com"><span style="color:#1A794D;text-decoration:none">www.arcproductions.com</span></a></span></b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333">
</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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