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Hello again
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<div>i dont understand what you mean, is it not possible to do?<br>
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<br>
<br>
<br>
-------------------------------------------------------<br>
Med vänliga hälsningar / Best Regards<br>
<br>
Martin Petersson<br>
+46 (0)522 980 28<br>
<a href="mailto:martin@uanet.se">martin@uanet.se</a><br>
www.uanet.se<br>
<br>
<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><br class="Apple-interchange-newline" style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span><span><span><span><img height="60" width="140" id="8c120871-fe5e-41da-b264-a1f6b769b039" apple-width="yes" apple-height="yes" src="cid:E0205AFE-A6B6-43EC-AA3B-DAB8491EC7F1@bredbandsbolaget.se"></span>
<div style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-family: 'Century Gothic', sans-serif; margin: 0cm 0cm 0.0001pt; font-size: 11pt; ">
<span style="font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; color: purple; "><a href="http://www.uanet.se/" style="font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; color: purple; "><br class="Apple-interchange-newline">
<br class="Apple-interchange-newline">
<br class="Apple-interchange-newline">
<br class="Apple-interchange-newline">
<br class="Apple-interchange-newline">
<br style="color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<span style="text-decoration: none; color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ">Uanet
- Effektiv IT </span><br style="color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<span style="text-decoration: none; color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ">Gustaf
Mattssons Väg 2</span><br style="color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<span style="text-decoration: none; color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ">451
50 Uddevalla</span><br style="color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<span style="text-decoration: none; color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ">Orgnr:
556702-4095</span></a></span></div>
<div style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-family: 'Century Gothic', sans-serif; margin: 0cm 0cm 0.0001pt; font-size: 11pt; ">
<span style="font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; color: purple; text-decoration: none; "><a href="http://www.uanet.se/" style="font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; color: purple; "><br style="color: rgb(0, 0, 0); font-family: 'Century Gothic', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
</a></span></div>
<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><br class="Apple-interchange-newline" style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span><span><span><span><img height="48" width="256" id="dedf167e-7858-4b8f-a1d2-2bcad4b01cee" apple-width="yes" apple-height="yes" src="cid:04922722-9F52-4230-BC09-BD0EFCECB128@bredbandsbolaget.se"></span><br class="Apple-interchange-newline" style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
<br style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-family: 'Century Gothic', sans-serif; font-size: 15px; ">
<span style="font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-family: 'Century Gothic', sans-serif; font-size: 15px; text-decoration: none; color: rgb(179, 206, 53); ">Please
consider the environment before printing this e-mail.</span> </span></span></span></span></span></span></span></span></span></span><br>
</div>
<br>
13 mar 2013 kl. 17:00 skrev <<a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a>><br>
:<br>
<br>
<blockquote type="cite">Send rt-users mailing list submissions to<br>
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Today's Topics:<br>
<br>
1. Re: unprivileged user to see a queue and everything in it<br>
(Kevin Falcone)<br>
2. Re: datetime custom fields displaying in utc. Sometimes.<br>
(Kevin Falcone)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Wed, 13 Mar 2013 11:04:32 -0400<br>
From: Kevin Falcone <falcone@bestpractical.com><br>
To: rt-users@lists.bestpractical.com<br>
Subject: Re: [rt-users] unprivileged user to see a queue and<br>
<span class="Apple-tab-span" style="white-space:pre"></span>everything in it<br>
Message-ID: <20130313150432.GA1554@jibsheet.com><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Wed, Mar 13, 2013 at 01:43:00PM +0000, Martin Petersson wrote:<br>
<blockquote type="cite"> We want a specific customer to be able to see all tickets in a queue. They have their own mail<br>
address [1]support@clab.se that they use to mail in their requests.<br>
I created a group called clab-users and gave the group view queue rights, that didn't work so<br>
i created a user with "let this user access RT" and no on "let this user be granted<br>
privileges".<br>
I can login with the user and see the ticket i created but not the other tickets in that<br>
queue.<br>
</blockquote>
<br>
The SelfService interface (which is what Unprivileged Users see) does<br>
an explicit search for tickets where the current user is a Watcher of<br>
the ticket (so ticket level Requestor, Cc, AdminCc). That's why they<br>
can't see more tickets, even if you give them ShowTicket on the whole<br>
Queue.<br>
<br>
You'd need to overlay MyRequests in SelfService/Elements to change<br>
that. I expect a callback to make changing it easier would be a patch<br>
that would go into core pretty easily.<br>
<br>
-kevin<br>
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Message: 2<br>
Date: Wed, 13 Mar 2013 11:07:22 -0400<br>
From: Kevin Falcone <falcone@bestpractical.com><br>
To: rt-users@lists.bestpractical.com<br>
Subject: Re: [rt-users] datetime custom fields displaying in utc.<br>
<span class="Apple-tab-span" style="white-space:pre"></span>Sometimes.<br>
Message-ID: <20130313150722.GB1554@jibsheet.com><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Wed, Mar 13, 2013 at 01:47:08PM +0300, Iain Georgeson wrote:<br>
<blockquote type="cite">In one of our queues we use a couple of datetime custom fields to<br>
record events. In the custom fields box on Ticket/Display.html and<br>
Ticket/Modify.html, the time is shown in local time. However in the<br>
transaction history, and in searches, they display in utc. I would<br>
prefer everything to display in system local time (or the user's time<br>
zone, which is unlikely to differ). RT's standard time data (Created,<br>
Last modified and so on) are shown in local time in those places.<br>
</blockquote>
<br>
That certainly sounds like a bug. I'm not sure if there's an open<br>
ticket for it, but you may want to mail something in, with a<br>
screenshot of the transaction if you could.<br>
<br>
http://bestpractical.com/rt/issues.html<br>
<br>
-kevin<br>
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End of rt-users Digest, Vol 108, Issue 13<br>
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</blockquote>
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