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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I am running RT 4.0.10 on CentOS 6.3.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I am trying to suppress the autoreply scrip on just a couple of our queue’s and found the following archived email chain.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="http://www.gossamer-threads.com/lists/rt/users/44059?search_string=On%20Create%20autoreply;#44059">http://www.gossamer-threads.com/lists/rt/users/44059?search_string=On%20Create%20autoreply;#44059</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I was wondering if this was correct and still applied. It’s a pretty old chain and many RT versions behind. I tried creating a queue specific template (type: Perl) named
“Autoreply” with “used to suppress the global autoreply for this queue” on the first line and the only thing in the template. It didn’t work… I just got both autoreplies…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I’m still new to linux, but have learned a lot working with RT. Any help is much appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">James Billington</span></b><span style="font-size:10.0pt;color:black"><br>
Senior Systems Administrator<br>
</span>ManTech International<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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