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<p class="MsoNormal"><span style="color:#1F497D">For completeness…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#004080">Thank You,</span><span style="color:navy"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Book Antiqua","serif";color:#004080">Rafal Roginela</span></b><span style="color:navy"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Book Antiqua","serif";color:#004080">Office (847) 827-9740 x109<br>
Fax (847) 493-8031</span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Rafal Roginela
<br>
<b>Sent:</b> Wednesday, March 20, 2013 2:45 PM<br>
<b>To:</b> 'Billington, James'<br>
<b>Subject:</b> RE: RT4 Postfix/Apache Email Return-Path causing issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You can add an MX record for the “servername.domain” and all will be well (it can point to your companies mail sending host in case they want to check for smtp connections), that is a no Linux knowledge answer.
Other than that there are impersonation settings in postfix/sendmail that you can set to remove the “servername.domain” part of the problem, if you go the Linux knowledge route. Either way spam filters will be happy with either fix.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">This is a shot from the hip since I have no idea what your RT_SiteConfig.pm looks like or any other setting. Hope it helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#004080">Thank You,</span><span style="color:navy"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Book Antiqua","serif";color:#004080">Rafal Roginela</span></b><span style="color:navy"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Book Antiqua","serif";color:#004080">Office (847) 827-9740 x109<br>
Fax (847) 493-8031</span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Billington, James<br>
<b>Sent:</b> Wednesday, March 20, 2013 11:56 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT4 Postfix/Apache Email Return-Path causing issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I’m not much of a linux guy, but we’re having an issue with emails coming from RT to external organizations.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">We’re running RT 4.0.10 on CentOS 6.3 with Postfix (MailCommand: sendmailpipe) as the email solution. I mostly followed the install guide and prayed during installation and
config.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">We get tickets from some external sources that when they get the autoreply from us they do a reverse lookup domain check on the Return-Path instead of the From or Reply-To
address (All three are present). The Return-Path is <a href="mailto:apache@servername.domain">
apache@servername.domain</a>, so the emails get denied since it’s not a valid domain with an external MX record. Then we get the undeliverable message from our external mail servers, complete with the raw header info.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I searched the gossamer archives but didn’t find anything solid that helped. Maybe I didn’t use the right search terms or something because I imagine this has come up before.
How can I fix this? Can I change the Return-Path? Or omit it completely? What are my options here?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Any help is appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">James Billington</span></b><span style="font-size:10.0pt;color:black"><br>
Senior Systems Administrator<br>
</span>ManTech<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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