One way would be to create a scrip which adds a bunch of default values to those custom fields during creation, but that would probably defeat the purpose of a mandatory field (you want people to properly enter a value).<div>
<br></div><div>Though I think you can add the custom fields manually using a callback, you might want to take a look at the plugin <a href="http://search.cpan.org/dist/RT-Extension-CustomFieldsOnUpdate/lib/RT/Extension/CustomFieldsOnUpdate.pm">http://search.cpan.org/dist/RT-Extension-CustomFieldsOnUpdate/lib/RT/Extension/CustomFieldsOnUpdate.pm</a>. It basically does what you want for the reply/comment, it's a callback so if you'd add this to the proper callback for the quick create box then it could (somehow) work on that as well. (though I don't know the name of that callback)<br>
<div><br></div><div>-- <br>Bart<br><div><br><div class="gmail_quote">2013/3/21 Raymond Corbett <span dir="ltr"><<a href="mailto:Raymond.Corbett@arcproductions.com" target="_blank">Raymond.Corbett@arcproductions.com</a>></span><br>
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<p class="MsoNormal">We have a problem in that we must have one mandatory customfield implemented.
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<p class="MsoNormal">By making the customfield mandatory, users can then no longer use the Quick Create Ticket portal because the ticket generation complains about this custom field not having any entry.<u></u><u></u></p>
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<p class="MsoNormal">Is there a way around that?<u></u><u></u></p>
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<p class="MsoNormal">The ultimate would be to have a custom field in the QuickCreate portlet.
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<p class="MsoNormal">Is they anyone who can guide us through putting a custom field in the QuickCreate portlet.
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<p class="MsoNormal">As a work around, we have tried editing a copy of QuickCreate and hard coding a pull down menu into the display for a field “Show”<u></u><u></u></p>
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<p class="MsoNormal">The pulldown and option selections are there, but what code is necessary in I assume index.html to pass through values along as though there were a customfield value so that we can search on them.
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