<div dir="ltr">Good afternoon,<div><br></div><div>I want to assign a ticket to a group. Do I need to do this with AdminCC or can I do it by setting the owner in the ticket object?</div><div><br></div><div>
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</p><p class=""><span class=""> </span><span class="">my </span><span class="">(</span><span class="">$</span>child_id<span class="">, </span><span class="">$</span>child_TransObj<span class="">, </span><span class="">$</span>errorMsg<span class="">) =</span></p>
<p class=""><span class=""> </span><span class="">$</span>child_ticket<span class="">-></span><span class="">Create</span><span class="">(</span></p>
<p class=""> <span class="">Queue </span>=> <span class="">$</span><span class="">queue</span>,</p>
<p class=""> <span class="">Subject </span>=> <span class="">$</span><span class="">queue</span><span class=""> </span>. <span class="">' -> ' </span>.<span class="">$</span><span class="">ticket</span>-><span class="">Id </span>. <span class="">' : ' </span>. <span class="">$</span><span class="">ticket</span>-><span class="">Subject</span>, <span class="">#same as above.</span></p>
<p class=""> Parents <span class="">=> </span>$<span class="">ticket</span><span class="">-></span>Id<span class="">,</span></p>
<p class=""> <span class="">Requestor </span>=> <span class="">$</span><span class="">mail</span>,</p>
<p class=""> <span class="">Owner </span>=> <span class="">$</span><span class="">group_id</span></p>
<p class=""> <span class="">);</span></p><p class=""><span class=""><br></span></p><p class=""><span class=""><br></span></p><p class="" style><span class="">Thanks.</span></p><p></p></div><div>
<div><div dir="ltr">--<br>Kevin Holleran<br>Master of Science, Computer Information Systems<br>Grand Valley State University<br>Master of Business Administration<br>Western Michigan University<br><span style="font-family:arial;font-size:small">SANS GCFA, </span>SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP<br>
<br><div>"Do today what others won't, do tomorrow what others can't" - SEALFit<div><br></div><div>"We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle</div>
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