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<body class='hmmessage'><div dir='ltr'>Hi,<br><br>We are using Request Tracker 4.07 with an external SAML authentication solution. As a result, our user's unique username is replaced by something inhuman like 131145345@sub.something.com. <br><br>When a user updates a ticket (e.g. reply) the default messagebox shows something like:<br><br><font style="" face="Courier New">On Wed Mar 27 10:17:17 2013, </font><font style="" face="Courier New">131145345@sub.something.com wrote:</font><font style="" face="Courier New"><br></font><font style="" face="Courier New">> body text</font><font style="" face="Courier New"><br></font><br>Since a user is not really familiar with "1311345@sub.something.com" (this is a identifier from our SAML solution, not known by users) I would rather have something like the users e-mail address, not the username, e.g.:<br><br><font style="" face="Courier New">On Wed Mar 27 10:17:17 2013, john.doe@something.com wrote:</font><font style="" face="Courier New"><br></font><font style="" face="Courier New">> body text</font><br><br>How can I customize this (or something similar) the proper way, without "hacking" Request Trackers code (and run into problems when upgrading)?<br><br>Help is much appreciated, best regards,<br><br>Marit<br> </div></body>
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