<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><div><font face="times new roman, new york, times, serif">Hi I have SLA configured as below but when I apply S4 and reply due date is getting calculated correctly but the Resolve due date is been calculated in reverse that is backdated 3 months. What is that I am doing wrong </font></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><font face="times new roman, new york, times, serif"><br></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><font face="times new roman, new york, times, serif"><br></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><font face="times new roman, new york, times, serif">'S4' => {</font></div><div><font face="times new roman, new york, times, serif"> StartImmediately => 0,</font></div><div><font face="times new roman, new york, times, serif"> BusinessHours => 'Support',</font></div><div><font face="times new roman, new york, times, serif"> Response => { RealMinutes => 60*24*28 }, # four real weeks</font></div><div><font face="times new roman, new york, times, serif">
Resolve => { RealMinutes => 60*24*28*3 }, # three real mounths</font></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;">Thanks and Regards</div></div></div></body></html>