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    <div class="moz-cite-prefix">Better keep this interresting thread in
      the mailinglist or if you do this offlist, please post a summary
      after you've had answers.<br>
      <br>
      But oh wait,... I see that you're from the University of
      "Waterloo" and I'm French so maybe you would not want to share
      this with me ;-)<br>
      Thibault<br>
      <br>
      <br>
      <br>
      Le 02/04/2013 17:35, Lisa Tomalty a écrit :<br>
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        <p class="MsoNormal">HI all<o:p></o:p></p>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p class="MsoNormal">If you have used RT4 with ITIL service
          operations processes (and/or other ITIL processes such as
          change management), can you send me an email to discuss?<o:p></o:p></p>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p class="MsoNormal">Thanks everyone!<o:p></o:p></p>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p class="MsoNormal">Lisa :)<o:p></o:p></p>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p class="MsoNormal"><span style="font-family:"Times New
            Roman","serif";mso-fareast-language:EN-CA"
            lang="EN-CA">--------------------------------------------------------------------------------<o:p></o:p></span></p>
        <p class="MsoNormal"><b><span style="font-family:"Lucida
              Handwriting";mso-fareast-language:EN-CA" lang="EN-CA">Lisa
              Tomalty<o:p></o:p></span></b></p>
        <p class="MsoNormal"><b><span style="font-family:"Lucida
              Handwriting";mso-fareast-language:EN-CA" lang="EN-CA">Information
              Systems & Technology/Arts Computing Office<o:p></o:p></span></b></p>
        <p class="MsoNormal"><b><span style="font-family:"Times New
              Roman","serif";mso-fareast-language:EN-CA"
              lang="EN-CA"><o:p> </o:p></span></b></p>
        <p class="MsoNormal"><span style="font-family:"Times New
            Roman","serif";mso-fareast-language:EN-CA"
            lang="EN-CA">MC 2052/PAS 2023<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-family:"Times New
            Roman","serif";mso-fareast-language:EN-CA"
            lang="EN-CA">University of Waterloo<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-family:"Times New
            Roman","serif";mso-fareast-language:EN-CA"
            lang="EN-CA">Waterloo, Ontario, Canada<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-family:"Times New
            Roman","serif";mso-fareast-language:EN-CA"
            lang="EN-CA">(519) 888-4567 X35873<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-family:"Times New
            Roman","serif";mso-fareast-language:EN-CA"
            lang="EN-CA"><a moz-do-not-send="true"
              href="mailto:ltomalty@uwaterloo.ca">ltomalty@uwaterloo.ca</a><o:p></o:p></span></p>
        <p class="MsoNormal"><o:p> </o:p></p>
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