<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Can any one tell me what I am doing wrong to have Due date on the dash to back date to 3 months when doing below</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span>Thanks and Regards</span></div><div><br></div> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div dir="ltr"> <font size="2" face="Arial"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera
<asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> RT User List <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Monday, 1 April 2013, 16:52<br> <b><span style="font-weight: bold;">Subject:</span></b> [rt-users] SLA calculation issue Resolve Due date<br> </font> </div> <br><div id="yiv1484090658"><div><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div><div><font face="times new roman, new york, times, serif">Hi I have SLA configured as below but when I apply S4 and reply due date is getting calculated correctly but the Resolve due date is been calculated in reverse that is backdated 3 months. What is that I am doing wrong </font></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times,
serif; background-color: transparent; font-style: normal;"><font face="times new roman, new york, times, serif"><br></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><font face="times new roman, new york, times, serif"><br></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><font face="times new roman, new york, times, serif">'S4' => {</font></div><div><font face="times new roman, new york, times, serif"> StartImmediately => 0,</font></div><div><font face="times new roman, new york, times, serif">
BusinessHours => 'Support',</font></div><div><font face="times new roman, new york, times, serif"> Response => { RealMinutes => 60*24*28 }, # four real weeks</font></div><div><font face="times new roman, new york, times, serif">
Resolve => { RealMinutes => 60*24*28*3 }, # three real mounths</font></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;">Thanks and Regards</div></div></div></div></div><br><br> </div> </div> </div></body></html>