<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt">Thank you for your answer.<br><br>1. Do you know if the tickets are still created? I wanted to validate it but we receive hundreds of emails per hour and it's difficult for me to do follow up.<br><br>2. If I update to 4.0.10 this will be solved?<br><br>Thank you for your help.<br><div><span><br></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">De:</span></b> Ruslan Zakirov <ruz@bestpractical.com><br> <b><span style="font-weight: bold;">Para:</span></b> "charlycr74@yahoo.com.ar" <charlycr74@yahoo.com.ar> <br><b><span style="font-weight: bold;">CC:</span></b>
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Enviado:</span></b> viernes, 5 de abril de 2013 5:04<br> <b><span style="font-weight: bold;">Asunto:</span></b> Re: [rt-users] rt-mailgate Unknown encoding 'charset="utf-8"'<br> </font> </div> <br><div id="yiv1971646762"><div dir="ltr">This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to "application/octet-stream". Change is in 4.0.9rc1.</div><div class="yiv1971646762gmail_extra"><br>
<br><div class="yiv1971646762gmail_quote">On Fri, Apr 5, 2013 at 6:00 AM, <a rel="nofollow" ymailto="mailto:charlycr74@yahoo.com.ar" target="_blank" href="mailto:charlycr74@yahoo.com.ar">charlycr74@yahoo.com.ar</a> <span dir="ltr"><<a rel="nofollow" ymailto="mailto:charlycr74@yahoo.com.ar" target="_blank" href="mailto:charlycr74@yahoo.com.ar">charlycr74@yahoo.com.ar</a>></span> wrote:<br>
<blockquote class="yiv1971646762gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi,<br>
<br>
I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log.<br>
<br>
RT server error.<br>
<br>
The RT server which handled your email did not behave as expected. It<br>
said:<br>
<br>
Unknown encoding 'charset="utf-8"' at /data/rt4/sbin/../lib/RT/I18N.pm line 542.<br>
<br>
Stack:<br>
[/usr/local/share/perl5/Carp.pm:100]<br>
[/usr/local/lib64/perl5/Encode.pm:188]<br>
[/data/rt4/sbin/../lib/RT/I18N.pm:542]<br>
[/data/rt4/sbin/../lib/RT/I18N.pm:214]<br>
[/data/rt4/sbin/../lib/RT/I18N.pm:210]<br>
[/data/rt4/sbin/../lib/RT/EmailParser.pm:282]<br>
[/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433]<br>
[/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]<br>
<br>
<br>
<br>
This is my configuration on the RT_Config.pm:<br>
<br>
Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii));<br>
<br>
<br>
There is no configuration for this parameter on the RT_SiteConfig.pm.<br>
<br>
RT Version: 4.0.8<br>
<br>
<br>
Do you know why this might happen?<br>
<br>
Thank you, Charly<br>
<br>
</blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div>
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