<div dir="ltr"><br><div class="gmail_extra">On Fri, Apr 5, 2013 at 4:25 PM, <a href="mailto:charlycr74@yahoo.com.ar">charlycr74@yahoo.com.ar</a> <span dir="ltr"><<a href="mailto:charlycr74@yahoo.com.ar" target="_blank">charlycr74@yahoo.com.ar</a>></span> wrote:<br>
<div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">Thank you for your answer.<br>
<br>1. Do you know if the tickets are still created? I wanted to validate it but we receive hundreds of emails per hour and it's difficult for me to do follow up.<br><br></div></div></blockquote><div style>no, tickets are not created</div>
<div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">2. If I update to 4.0.10 this will be solved?<br>
<br></div></div></blockquote><div><br></div><div style>yes.</div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">
Thank you for your help.<br><div class="hm HOEnZb"><div><span><br></span></div><div><br></div> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div class="hm HOEnZb"> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt">
<div class="hm HOEnZb"> <div dir="ltr"> <font face="Arial"> <hr size="1"> <b><span style="font-weight:bold">De:</span></b> Ruslan Zakirov <<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>><br>
<b><span style="font-weight:bold">Para:</span></b> "<a href="mailto:charlycr74@yahoo.com.ar" target="_blank">charlycr74@yahoo.com.ar</a>" <<a href="mailto:charlycr74@yahoo.com.ar" target="_blank">charlycr74@yahoo.com.ar</a>> <br>
<b><span style="font-weight:bold">CC:</span></b>
"<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>> <br>
<b><span style="font-weight:bold">Enviado:</span></b> viernes, 5 de abril de 2013 5:04<br> <b><span style="font-weight:bold">Asunto:</span></b> Re: [rt-users] rt-mailgate Unknown encoding 'charset="utf-8"'<br>
</font> </div></div><div><div class="h5"> <br><div><div dir="ltr">This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to "application/octet-stream". Change is in 4.0.9rc1.</div>
<div><br>
<br><div>On Fri, Apr 5, 2013 at 6:00 AM, <a rel="nofollow" href="mailto:charlycr74@yahoo.com.ar" target="_blank">charlycr74@yahoo.com.ar</a> <span dir="ltr"><<a rel="nofollow" href="mailto:charlycr74@yahoo.com.ar" target="_blank">charlycr74@yahoo.com.ar</a>></span> wrote:<br>
<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi,<br>
<br>
I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log.<br>
<br>
RT server error.<br>
<br>
The RT server which handled your email did not behave as expected. It<br>
said:<br>
<br>
Unknown encoding 'charset="utf-8"' at /data/rt4/sbin/../lib/RT/I18N.pm line 542.<br>
<br>
Stack:<br>
[/usr/local/share/perl5/Carp.pm:100]<br>
[/usr/local/lib64/perl5/Encode.pm:188]<br>
[/data/rt4/sbin/../lib/RT/I18N.pm:542]<br>
[/data/rt4/sbin/../lib/RT/I18N.pm:214]<br>
[/data/rt4/sbin/../lib/RT/I18N.pm:210]<br>
[/data/rt4/sbin/../lib/RT/EmailParser.pm:282]<br>
[/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433]<br>
[/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]<br>
<br>
<br>
<br>
This is my configuration on the RT_Config.pm:<br>
<br>
Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii));<br>
<br>
<br>
There is no configuration for this parameter on the RT_SiteConfig.pm.<br>
<br>
RT Version: 4.0.8<br>
<br>
<br>
Do you know why this might happen?<br>
<br>
Thank you, Charly<br>
<br>
</blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div>
</div><br><br> </div></div></div> </div> </div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div></div>