<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt">Hi,<br><br>I would like to have a specific From on the outgoing emails hiding the name of the users.<br><br>I would like to have something customized like this:<br>From: "Company Name" <queue-email@company.com><br><br>I try this: <br><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span>Set($FriendlyFromLineFormat, "\"Company Name\" <%s>");<br>I get: <br><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span><span class="tab"></span><span class="tab"></span>From: "Company Name" <"FirstName LastName"@localdomain.localdomain><br><br>I try this: <br><span
class="tab"> </span><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span>Set($FriendlyFromLineFormat, "\"Company Name %s\" <%s>");<br>I get this: <br><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span><span class="tab"> </span><span class="tab"></span>From: "Company Name FirstName Lastname <queue-email@company.com><br><br>RT Version: 4.0.10<br><br><div>Thank you, Charly</div><div><br></div></div></body></html>