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<div class="txt3">That's right, using the quick search is
returning no results if you are not using "string with a space"<br>
<br>
When I saw the information on the search engine, i really got
upset because search engines nowadays doesn't work this way.<br>
<br>
Probably there is a solution for this, and if I find something
related will add a comment here. Thank you for your time.<br>
<br>
<br>
</div>
On 04/11/2013 11:47 AM, Bart wrote:<br>
</div>
<blockquote
cite="mid:CAB2d3raZHa=uPm4Okvw9+gDuw+6Q3ZMJnN-2UB7hwsANVYtbcQ@mail.gmail.com"
type="cite">
<div dir="ltr">Hi,
<div><br>
</div>
<div>I've reproduced your problem using RT 4.0.8 using the quick
search, since I'm assuming this is where your trying this
query?</div>
<div><br>
</div>
<div>When you use the quotes it treats the search argument as a
string, when you enter just a number it searches for that
ticket ID.</div>
<div>So if you want to search for a number (just a number) you
use quotes to stop RT from looking for a ticket ID.</div>
<div><br>
</div>
<div>So far the above scenario is kinda what they mention on the
search page:</div>
<div><br>
</div>
<div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">Search
for tickets by entering <strong>id</strong> numbers, subject
words <strong>"in quotes"</strong>, <strong>queues</strong> by
name, Owners by <strong>username</strong>, Requestors by <strong>email
address</strong>, and ticket <strong>statuses</strong>.<br>
Any word not recognized by RT is searched for in ticket
subjects.<br>
Entering <strong>initial</strong>, <strong>active</strong>, <strong>inactive</strong>,
or <strong>any</strong> limits results to tickets with one
of the respective types of statuses. Any individual status
name limits results to just the statuses named.<br>
Start the search term with the name of a supported field
followed by a colon, as in <strong>queue:"Example Queue"</strong> and <strong><a
moz-do-not-send="true"
href="mailto:owner%3Aemail@example.com" target="_blank">owner:email@example.com</a></strong>,
to explicitly specify the search type.<br>
CFs may be searched using a similar syntax as above with <strong>cf.Name:value</strong>.<br>
For the full power of RT's searches, please visit the <a
moz-do-not-send="true"
href="https://rt.bkwi.nl/Search/Build.html"
style="color:rgb(102,102,102);text-decoration:none"
target="_blank">search builder interface</a>.</blockquote>
</div>
<div><br>
</div>
<div>But in this case, you search for a word + number. I'd
personally expect RT to treat that entire phrase as a string,
so this might be a bug?</div>
<div><br>
</div>
<div>Though on the other hand, the above text from the search
page clearly states that subject words should be "in quotes".
Which might mean that this is by design.</div>
<div><br>
</div>
<div>Anyways, personally I agree with you and I'd expect a
different behaviur in this situaiton.</div>
<div><br>
</div>
<div>But I don't know exactly how this part "should" work, so
maybe someone from bestpractical could drop a line on "this is
by design" or "this is a bug"?</div>
<div><br>
</div>
<div class="gmail_extra">-- <br>
Bart G.</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">2013/4/11 Явор Маринов <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:ymarinov@neterra.net" target="_blank">ymarinov@neterra.net</a>></span><br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">Forgot
to mension - we are using RT 4.0.10
<div>
<div><br>
<br>
<blockquote class="gmail_quote" style="margin:0px 0px
0px
0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">Hello,<br>
<br>
Any comments regards this will be much appreciated
because this is critical issue for us. Once you
search from the search engine (for example vlan 90)
nothing is displayed as results. However if you try
to search for "vlan 90" correct results are
displayed. So far, this is a big issue, because my
colleagues from Support department should know the
exact phrase of the subject of the ticket or their
ID which is quite frustrating. Is there any work
around or probably an addon for RT which should
enable "this" type of search.<br>
<br>
<br>
</blockquote>
<br>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</div>
</blockquote>
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