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<div style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">Ram,<br><br>Then why not just create a search that pulls tickets based on your date and owner parameters and put it in a dashboard and have it go to the guy instead of giving him permissions that lets him muck around in tickets he doesn't own? Keeps the problems at a minimum.<br>
<br>Kenn<br><br>Sent from my Windows Phone</div></div>
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<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">From: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a href="mailto:ram0502@gmail.com">Ram</a></span><br><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Sent: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">4/12/2013 8:58 AM</span><br>
<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">To: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a href="mailto:rt-users@lists.bestpractical.com">rt-users</a></span><br>
<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Subject: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">Re: [rt-users] My Reminders</span><br><br></div></body></html><div dir="ltr">
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span style="font-size:13px;font-family:arial,sans-serif">On Thu, Apr 11, 2013 at 11:06 AM, Ram <</span><a href="mailto:ram0502@gmail.com" style="font-size:13px;font-family:arial,sans-serif">ram0502@gmail.com</a><span style="font-size:13px;font-family:arial,sans-serif">> wrote:</span><br style="font-size:13px;font-family:arial,sans-serif">
<span style="font-size:13px;font-family:arial,sans-serif">> Anyone?<br></span><span style="font-size:13px;font-family:arial,sans-serif">><br></span><span style="font-size:13px;font-family:arial,sans-serif">><br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>> Ran into some unexpected behavior today - looking for insight.<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>><br></span><span style="font-size:13px;font-family:arial,sans-serif">>> User1 owns a ticket and user2 set a reminder on the ticket - the reminder<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>> is owned by user2 AFAICT. User2 does not see the reminder in his 'my<br></span><span style="font-size:13px;font-family:arial,sans-serif">>> reminders' module.<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>><br></span><span style="font-size:13px;font-family:arial,sans-serif">>> Is that the expected behavior?<br></span><span style="font-size:13px;font-family:arial,sans-serif">>><br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>><br></span><span style="font-size:13px;font-family:arial,sans-serif">><br></span><br style="font-size:13px;font-family:arial,sans-serif"><span style="font-size:13px;font-family:arial,sans-serif">Ram,</span><br style="font-size:13px;font-family:arial,sans-serif">
<span style="font-size:13px;font-family:arial,sans-serif">Kinda interested as to why someone other than the owner of the ticket<br></span><span style="font-size:13px;font-family:arial,sans-serif">managed to even create a reminder. I would think the owner of the ticket<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">would not want other people messing with his ticket and only the owner<br></span><span style="font-size:13px;font-family:arial,sans-serif">would control what happens to the ticket. However, be that as it may, when<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">a reminder ticket is created, I believe the OWNER of that tickets gets to<br></span><span style="font-size:13px;font-family:arial,sans-serif">see the reminders on HIS tickets.</span><br style="font-size:13px;font-family:arial,sans-serif">
<span style="font-size:13px;font-family:arial,sans-serif">I may be wrong, but that's how I think it goes.</span><br style="font-size:13px;font-family:arial,sans-serif"><span style="font-size:13px;font-family:arial,sans-serif">Kenn</span></blockquote>
<div><br></div><div style>I have a manager who wants to keep an eye on a particular ticket one of his team-members owns so he can ensure it doesn't stagnate.</div><div style><br></div><div style>What is the purpose of the 'Owner' drop down in the Reminders portlet on Ticket/Display.html?</div>
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