<div dir="ltr">Hi Kenn,<div><br></div><div>Thanks for the reply.</div><div><br></div><div>After composing a reply to you where I ended up saying 'which is exactly what the reminders feature seems to do, usually' I decided to try to reproduce the problem myself. I had originally taken the user's word (User2) that the reminder wasn't showing up for him but after creating a new reminder for him I can see from his login that it is there. He is no longer able to reproduce the problem so I'm chalking this up to user error or, if he insists, sun-spots.</div>
<div><br></div><div style>cheers</div><div style>ram</div><div style><br></div><div><br></div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Apr 12, 2013 at 9:12 AM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kenn.crocker@gmail.com" target="_blank">kenn.crocker@gmail.com</a>></span> wrote:<br>
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<div style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">Ram,<br><br>Then why not just create a search that pulls tickets based on your date and owner parameters and put it in a dashboard and have it go to the guy instead of giving him permissions that lets him muck around in tickets he doesn't own? Keeps the problems at a minimum.<br>
<br>Kenn<br><br>Sent from my Windows Phone</div></div>
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<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">From: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a href="mailto:ram0502@gmail.com" target="_blank">Ram</a></span><br><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Sent: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">4/12/2013 8:58 AM</span><br>
<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">To: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users</a></span><br>
<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Subject: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">Re: [rt-users] My Reminders</span><br><br></div></div><div class="HOEnZb">
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span style="font-size:13px;font-family:arial,sans-serif">On Thu, Apr 11, 2013 at 11:06 AM, Ram <</span><a href="mailto:ram0502@gmail.com" style="font-size:13px;font-family:arial,sans-serif" target="_blank">ram0502@gmail.com</a><span style="font-size:13px;font-family:arial,sans-serif">> wrote:</span><br style="font-size:13px;font-family:arial,sans-serif">
<span style="font-size:13px;font-family:arial,sans-serif">> Anyone?<br></span><span style="font-size:13px;font-family:arial,sans-serif">><br></span><span style="font-size:13px;font-family:arial,sans-serif">><br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>> Ran into some unexpected behavior today - looking for insight.<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>><br></span><span style="font-size:13px;font-family:arial,sans-serif">>> User1 owns a ticket and user2 set a reminder on the ticket - the reminder<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>> is owned by user2 AFAICT. User2 does not see the reminder in his 'my<br></span><span style="font-size:13px;font-family:arial,sans-serif">>> reminders' module.<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>><br></span><span style="font-size:13px;font-family:arial,sans-serif">>> Is that the expected behavior?<br></span><span style="font-size:13px;font-family:arial,sans-serif">>><br>
</span><span style="font-size:13px;font-family:arial,sans-serif">>><br></span><span style="font-size:13px;font-family:arial,sans-serif">><br></span><br style="font-size:13px;font-family:arial,sans-serif"><span style="font-size:13px;font-family:arial,sans-serif">Ram,</span><br style="font-size:13px;font-family:arial,sans-serif">
<span style="font-size:13px;font-family:arial,sans-serif">Kinda interested as to why someone other than the owner of the ticket<br></span><span style="font-size:13px;font-family:arial,sans-serif">managed to even create a reminder. I would think the owner of the ticket<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">would not want other people messing with his ticket and only the owner<br></span><span style="font-size:13px;font-family:arial,sans-serif">would control what happens to the ticket. However, be that as it may, when<br>
</span><span style="font-size:13px;font-family:arial,sans-serif">a reminder ticket is created, I believe the OWNER of that tickets gets to<br></span><span style="font-size:13px;font-family:arial,sans-serif">see the reminders on HIS tickets.</span><br style="font-size:13px;font-family:arial,sans-serif">
<span style="font-size:13px;font-family:arial,sans-serif">I may be wrong, but that's how I think it goes.</span><br style="font-size:13px;font-family:arial,sans-serif"><span style="font-size:13px;font-family:arial,sans-serif">Kenn</span></blockquote>
<div><br></div><div>I have a manager who wants to keep an eye on a particular ticket one of his team-members owns so he can ensure it doesn't stagnate.</div><div><br></div><div>What is the purpose of the 'Owner' drop down in the Reminders portlet on Ticket/Display.html?</div>
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