<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Asif,<div><br></div><div>Can you test basic functionality. Like change the status with:</div><div><br></div><div>Status: resolved</div><div><br></div><div>at the top of your reply email. I'm just wondering if CommandByMail isn't working or you are just having issues with the interaction with Custom Fields.</div><div><br></div><div>I just installed CommandByMail, but it was on version 4 not three. It is working great.</div><div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>Cheers</div><div><br></div><div>Miles Scruggs</div><div><br></div></span><br class="Apple-interchange-newline">
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<br><div><div>On Apr 16, 2013, at 12:32 PM, Asif Iqbal <<a href="mailto:vadud3@gmail.com">vadud3@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr">On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <span dir="ltr"><<a href="mailto:vadud3@gmail.com" target="_blank">vadud3@gmail.com</a>></span> wrote:<br><div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the config like below.<div><br></div><div>Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) );</div><div>Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));<br>
</div><div><br></div><div>Setup a custom field TAG of type 'Enter one value' for the help queue then</div><div>send an email to the comment address of a ticket I own, as me, of the following</div><div>
<br></div><div>This is a comment</div><div><br></div><div> CF.{TAG}: comment1</div><div> </div><div>I do not see any value showing for the custom field TAG on the ticket.</div><div>I do not see any log in debug about the custom field either.</div>
<div><br></div><div>I did restart apache after making change to the config.</div><div><br></div><div>What gives?</div><div><br></div><div></div></div></blockquote><div><br></div><div><br></div><div style="">Could not find anything in the mailing list that has exact same issue. What am I doing wrong?</div>
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