<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <span dir="ltr"><<a href="mailto:miles@digitalphotobox.net" target="_blank">miles@digitalphotobox.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div style="word-wrap:break-word">Hi Asif,<div><br></div>
<div>
Can you test basic functionality. Like change the status with:</div><div><br></div><div>Status: resolved</div><div><br></div><div>at the top of your reply email. I'm just wondering if CommandByMail isn't working or you are just having issues with the interaction with Custom Fields.</div>
</div></blockquote><div><br></div><div style>Does not look like it is working at all.</div><div style><br></div><div style>I sent the following email with a comment and I see the comment shows up but the Status did not change</div>
<div style><br></div><div style>comment 8</div><div style><br></div><div style>Status: resolved</div><div style><br></div><div style>Here is log related to that last transaction</div><div style><br></div><div style><div>
[Wed Apr 17 03:50:03 2013] [info]: <<a href="mailto:rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-26716-0@webrt.example.net">rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-26716-0@webrt.example.net</a>> #1208249/7509423 - Scrip 87 Imported from RT 2.0 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)</div>
<div><br></div><div>[Wed Apr 17 03:50:03 2013] [crit]: <<a href="mailto:rt-3.8.2-26149-1366170602-632.1208249-87-0@webrt.example.net">rt-3.8.2-26149-1366170602-632.1208249-87-0@webrt.example.net</a>>: Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478)</div>
<div><br></div><div>[Wed Apr 17 03:50:03 2013] [info]: <<a href="mailto:rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-26716-0@webrt.example.net">rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-26716-0@webrt.example.net</a>> #1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)</div>
<div><br></div><div>[Wed Apr 17 03:50:03 2013] [info]: <<a href="mailto:rt-3.8.2-26149-1366170603-1478.1208249-159-0@webrt.example.net">rt-3.8.2-26149-1366170603-1478.1208249-159-0@webrt.example.net</a>> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)</div>
<div><br></div><div><br></div><div><br></div></div><div style><br></div><div style><br></div><div style> </div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<div style="word-wrap:break-word"><div><br></div><div>I just installed CommandByMail, but it was on version 4 not three. It is working great.</div><div><br><div>
<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><div>
Cheers</div><span class=""><font color="#888888"><div><br></div><div>Miles Scruggs</div><div><br></div></font></span></span><br>
</div><div class="im">
<br><div><div>On Apr 16, 2013, at 12:32 PM, Asif Iqbal <<a href="mailto:vadud3@gmail.com" target="_blank">vadud3@gmail.com</a>> wrote:</div><br><blockquote type="cite"><div dir="ltr">On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <span dir="ltr"><<a href="mailto:vadud3@gmail.com" target="_blank">vadud3@gmail.com</a>></span> wrote:<br>
<div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<div dir="ltr">I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the config like below.<div><br></div><div>Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) );</div><div>Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));<br>
</div><div><br></div><div>Setup a custom field TAG of type 'Enter one value' for the help queue then</div><div>send an email to the comment address of a ticket I own, as me, of the following</div><div>
<br></div><div>This is a comment</div><div><br></div><div> CF.{TAG}: comment1</div><div> </div><div>I do not see any value showing for the custom field TAG on the ticket.</div><div>I do not see any log in debug about the custom field either.</div>
<div><br></div><div>I did restart apache after making change to the config.</div><div><br></div><div>What gives?</div><div><br></div><div></div></div></blockquote><div><br></div><div><br></div><div>Could not find anything in the mailing list that has exact same issue. What am I doing wrong?</div>
<div><br></div></div></div></div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br>Asif Iqbal<br>PGP Key: 0xE62693C5 KeyServer: <a href="http://pgp.mit.edu">pgp.mit.edu</a><br>
A: Because it messes up the order in which people normally read text.<br>Q: Why is top-posting such a bad thing?<br><br>
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