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<DIV><FONT size=2 face=Arial><SPAN class=197123318-17042013>I just did a demo to
our service department & they are very interested in testing out RT as a way
to track their calls. One thing that was brought up is the ability do perform
searches across custom fields (example: they want to add serial numbers for our
equipment to tickets & be able to search for them).</SPAN></FONT></DIV>
<DIV><FONT size=2 face=Arial><SPAN
class=197123318-17042013></SPAN></FONT> </DIV>
<DIV><FONT size=2 face=Arial><SPAN class=197123318-17042013>Is there a way to do
searches against custom fields via the web interface? If so,
how?</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV align=left><FONT size=2 face=Arial>Stephen Cena</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>QVII</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>MIS/IT Dept</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>850 Hudson Ave.</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>Rochester, NY. 14620</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>585-544-0450 x300</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial><A
href="mailto:sjc@qvii.com">sjc@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>"Thank you for helping us help you help
us all."</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>--For email related issues, please
contact <A
href="mailto:postmaster@qvii.com">postmaster@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
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