<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I’m trying to build an RT system with a database server.. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here’s is what I get when I run make initialize database: <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Working with:<o:p></o:p></p><p class=MsoNormal>Type: mysql<o:p></o:p></p><p class=MsoNormal>Host: rttest3<o:p></o:p></p><p class=MsoNormal>Name: rt4<o:p></o:p></p><p class=MsoNormal>User: rt_user<o:p></o:p></p><p class=MsoNormal>DBA: root<o:p></o:p></p><p class=MsoNormal>Now creating a mysql database rt4 for RT.<o:p></o:p></p><p class=MsoNormal>Done.<o:p></o:p></p><p class=MsoNormal>Now populating database schema.<o:p></o:p></p><p class=MsoNormal>Done.<o:p></o:p></p><p class=MsoNormal>Now inserting database ACLs.<o:p></o:p></p><p class=MsoNormal>Granting access to rt_user@'localhost' on rt4.<o:p></o:p></p><p class=MsoNormal>DBD::mysql::st execute failed: Access denied for user 'root'@'rttest2.rmtc.fedex.com' to database 'rt4' at /root/rt-4.0.11/sbin/../lib/RT/Handle.pm line 439.<o:p></o:p></p><p class=MsoNormal>DBD::mysql::st execute failed: Access denied for user 'root'@'rttest2.rmtc.fedex.com' to database 'rt4' at /root/rt-4.0.11/sbin/../lib/RT/Handle.pm line 439.<o:p></o:p></p><p class=MsoNormal>make: *** [initialize-database] Error 255<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am able to connect to the mysql server on rttest3 on rttest2 as user root. <o:p></o:p></p><p class=MsoNormal>I also ran Grant all on *.* to ‘root’@’rttest2.rmtc.fedex.com’ <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>What am I missing? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>