<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:10pt"><div><span>Hi all </span></div><div style="color: rgb(0, 0, 0); font-size: 13px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span>I am kind of new to RT can you please suggest.</span></div><div></div><div><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div class="y_msg_container"><div id="yiv3547624090"><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size:
12pt;"><div class="yiv3547624090y_msg_container"><div id="yiv3547624090"><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div class="yiv3547624090y_msg_container"><div id="yiv3547624090"><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 13px; color: rgb(0, 0, 0); background-color: transparent; font-style: normal;"><span><br></span></div><div style="background-color:transparent;"><font size="2">I am trying to develop a proof of concept to my company. I have successfully installed RT with inbound
and outbound email facility. </font></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 13px; font-family: 'times new roman', 'new york', times, serif; font-style: normal;"><font size="2">I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i have installed the plugin. but when ever a child/depneded
tickets is commented, I cannot see the comments copied back to the parent ticket.</font></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 13px; font-family: 'times new roman', 'new york', times, serif; font-style: normal;"><font size="2">can you please suggest </font></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;">Regards</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt;">NARESH</div></div></div><br><br></div> </div> </div> </div></div><br><br></div> </div> </div> </div></div><br><br></div> </div> </div> </div></body></html>