<div dir="ltr"><div style>Sorry for the oversight, RT_SiteConfig::</div><div><br></div><div style>================================== Start ==========================</div><div><br></div><div><div>Set($rtname , "IT Support");</div>
<div> Set($Organization , "<a href="http://obscured.com">obscured.com</a>");</div><div> Set($MinimumPasswordLength , "5");</div><div> Set($Timezone , 'Africa/Johannesburg');</div><div><br>
</div><div> Set($HomepageComponents, [qw(<br></div><div> QuickCreate</div><div> Quicksearch</div><div> MyAdminQueues</div><div>
MySupportQueues</div><div> MyReminders</div><div> RefreshHomepage</div><div> Dashboards</div><div>
)]);</div><div><br></div><div> Set($DatabaseType , 'mysql');</div><div> Set($DatabaseHost , 'localhost');</div><div> Set($DatabaseRTHost , 'localhost');</div>
<div> Set($DatabasePort , '');</div><div> Set($DatabaseUser , 'someuser');</div><div> Set($DatabasePassword , 'reallyreallystrongpassword');</div><div> Set($DatabaseName , 'rt4');</div>
<div><br></div><div> #Set($OwnerEmail , 'IT Support');</div><div> Set($OwnerEmail , '<a href="mailto:jason@obscured.com">jason@obscured.com</a>');</div><div> Set($LoopsToRTOwner , 1);</div><div><br></div>
<div> Set($SendmailArguments , "-oi -t -f support\@<a href="http://obscured.com">obscured.com</a>");</div><div><br></div><div> Set($MaxAttachmentSize , 10000000);</div><div><br></div><div> #Set($RTAddressRegexp , '(^rt\@<a href="http://obscured.com">obscured.com</a>$)(.*\@<a href="http://obscured.co.za">obscured.co.za</a>)');</div>
<div> Set($RTAddressRegexp , '.*\@<a href="http://obscured.co.za">obscured.co.za</a>');</div><div> Set($CorrespondAddress , '<a href="mailto:no-reply@obscured.co.za">no-reply@obscured.co.za</a>');</div>
<div> Set($CommentAddress , '<a href="mailto:no-reply@obscured.co.za">no-reply@obscured.co.za</a>');</div><div><br></div><div> Set($UseFriendlyFromLine , 1);</div><div> Set($FriendlyFromLineFormat , "\"%s\" <%s>");</div>
<div> Set($UseFriendlyToLine , 1);</div><div> Set($FriendlyToLineFormat, "\"%s Ticket #%s\":;");</div><div><br></div><div> Set($NotifyActor, 0);</div><div> Set($RecordOutgoingEmail, 1);</div><div>
<br></div><div> Set($WebPath , "/customerzone");</div><div> Set($WebPort , 443);</div></div><div><div> Set($WebBaseURL , "<a href="https://obscured.com">https://obscured.com</a>");</div><div> Set($WebURL , $WebBaseURL . $WebPath . "/");</div>
<div><br></div><div> Set($CanonicalizeRedirectURLs, 1);</div><div><br></div><div> Set($MessageBoxWidth , 72);</div><div> Set($MessageBoxWrap, "HARD");</div><div><br></div><div> Set($MaxInlineBody, 13456);</div>
<div> Set($DefaultSummaryRows, 10);</div><div><br></div><div> Set($OldestTransactionsFirst, '1');</div><div> Set($ShowTransactionImages, 1);</div><div><br></div><div> Set($DateDayBeforeMonth , 0);</div><div>
Set($AmbiguousDayInPast , 1);</div><div><br></div><div> Set($LogDir, '/var/log/rt4');<br></div><div><br></div><div>1;<br></div></div><div style>====================================== END ==============================</div>
<div><br></div><div style>This is a sample of the email error I get (please let me know if you need more log info):</div><div style><br></div><div style><div>[Fri Apr 26 20:17:12 2013] [critical]: RT Received mail (<<a href="mailto:20130426001825.08C1521490@obscured.com">20130426001825.08C1521490@obscured.com</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Fri Apr 26 20:17:12 2013] [crit]: RT thinks this message may be a bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:248)</div><div>[Fri Apr 26 20:17:14 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div>
<div>[Fri Apr 26 20:17:40 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div></div><div style>
<br></div><div style><br></div><div style>I am unsure how to get more information from the message id "<a href="mailto:20130426001825.08C1521490@obscured.com">20130426001825.08C1521490@obscured.com</a>" or whatever it is at that time. I don't find an equivalent message in themaillog.</div>
<div style><br></div><div style>Thanks for the prompt response,</div><div style><br></div><div style>Jason</div><div style><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Apr 26, 2013 at 9:12 PM, Thomas Sibley <span dir="ltr"><<a href="mailto:trs@bestpractical.com" target="_blank">trs@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im">On 04/26/2013 10:01 AM, Jason Doller wrote:<br>
> I'm getting this error:<br>
><br>
> Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at<br>
> /opt/rt4/sbin/../lib/RT/I18N.pm<br>
><br>
> in my logs, and I'm out of RAM. I'm also getting a lot of bounces:<br>
><br>
> Could not record email: Message Bounced<br>
> (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)<br>
><br>
> I've looked for loops in the RT_SiteConfig file (OwnerEmail) but see<br>
> nothing.<br>
<br>
</div>This implies a very deep mail loop that is getting larger and larger and<br>
hitting recursion limits when processing each successively larger bounce.<br>
<br>
RT should be logging at the [crit] level the message IDs. Can you find<br>
those and provide them?<br>
<br>
Your RT_SiteConfig.pm would be good to provide too.<br>
<br>
Folks can't help without these details.<br>
</blockquote></div><br></div>