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<div>Hi Ruslan,</div>
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<div>Thanks, I had actually gotten this part working and my apologies as my email was unclear on this point, but where I had encountered problems was adding a comment without sending an email to the admin_cc list unless I actually delete the admin_cc list before
posting the comment. This is something that is possible to do by unchecking the individuals in the admin_cc list of the comment page, if one were to manually login and add a comment to the case.</div>
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<div>Can this be done via the REST api? If not then we'll go with an additional custom field, which is something we're trying to keep down to a minimum.</div>
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<div>Thanks again,</div>
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<div>-Eli</div>
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<span style="font-weight:bold">From: </span>Ruslan Zakirov <<a href="mailto:ruz@bestpractical.com">ruz@bestpractical.com</a>><br>
<span style="font-weight:bold">Date: </span>Friday, April 26, 2013 2:04 AM<br>
<span style="font-weight:bold">To: </span>Eli Boaz <<a href="mailto:eboaz@icontrol.com">eboaz@icontrol.com</a>><br>
<span style="font-weight:bold">Cc: </span>RT User List <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [rt-users] Automating ticket updates via RT::Client::REST<br>
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<div class="gmail_quote">On Fri, Apr 26, 2013 at 5:50 AM, Eli Boaz <span dir="ltr">
<<a href="mailto:eboaz@icontrol.com" target="_blank">eboaz@icontrol.com</a>></span> wrote:<br>
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<font size="3">I've done some searching and perhaps my Google-fu is lacking, but I was wondering if there were any examples of updating tickets via RT::Client::REST::Ticket, aside from the information available on CPAN.
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<div style="font-size:12pt;font-family:Calibri,Arial,Helvetica,sans-serif">What I'm specifically looking to do is be able to update a custom field and (optionally) add a comment to the case when a defect is updated in a separate system.</div>
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Read a little bit farther</div>
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<div class="gmail_extra"><a href="http://search.cpan.org/~jlmartin/RT-Client-REST-0.43/lib/RT/Client/REST/Ticket.pm#CUSTOM_FIELDS">http://search.cpan.org/~jlmartin/RT-Client-REST-0.43/lib/RT/Client/REST/Ticket.pm#CUSTOM_FIELDS</a><br>
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-- <br>
Best regards, Ruslan. </div>
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