<div dir="ltr">I've fixed and checked all the potential problems listed, and the "support" email address may have been the problem.<div><br></div><div>However, I've turned off postfix, and I'm still getting the errors below. I realise I can probably clear a cache to stop this, but with postfix turned off, nothing is injecting new mails into the system, I'm concerned that this problem isn't going away. I've also (temporarily) turned off loop mail forwarding to owner...</div>
<div><br></div><div style>Errors:</div><div style><br></div><div style><div>[Sat Apr 27 05:21:10 2013] [critical]: RT Received mail (<<a href="mailto:20130425182344.6AEFA20EF4@ingress01.customermanager.co.za">20130425182344.6AEFA20EF4@ingress01.customermanager.co.za</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Sat Apr 27 05:21:10 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div><div>[Sat Apr 27 05:24:27 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div>
<div>[Sat Apr 27 05:24:28 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div><div>[Sat Apr 27 05:24:42 2013] [critical]: RT Received mail (<<a href="mailto:20130426052216.69E6721375@ingress01.customermanager.co.za">20130426052216.69E6721375@ingress01.customermanager.co.za</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Sat Apr 27 05:24:42 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div><div>[Sat Apr 27 05:24:43 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div>
<div>[Sat Apr 27 05:24:43 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div><div>[Sat Apr 27 05:24:56 2013] [critical]: RT Received mail (<<a href="mailto:20130425150731.6EF682DEBC@ingress01.customermanager.co.za">20130425150731.6EF682DEBC@ingress01.customermanager.co.za</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Sat Apr 27 05:24:57 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div><div>[Sat Apr 27 05:25:44 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div>
<div>[Sat Apr 27 05:25:44 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div><div>[Sat Apr 27 05:25:57 2013] [critical]: RT Received mail (<<a href="mailto:20130426105238.62C7721453@ingress01.customermanager.co.za">20130426105238.62C7721453@ingress01.customermanager.co.za</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Sat Apr 27 05:25:58 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div><div>[Sat Apr 27 05:26:19 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div>
<div>[Sat Apr 27 05:26:19 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div><div>[Sat Apr 27 05:26:28 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div>
<div>[Sat Apr 27 05:26:29 2013] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line 210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)</div><div>[Sat Apr 27 05:26:32 2013] [critical]: RT Received mail (<<a href="mailto:20130426051826.676422F213@ingress01.customermanager.co.za">20130426051826.676422F213@ingress01.customermanager.co.za</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Sat Apr 27 05:26:32 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div><div>[Sat Apr 27 05:26:43 2013] [critical]: RT Received mail (<<a href="mailto:20130426045919.6D40E2107B@ingress01.customermanager.co.za">20130426045919.6D40E2107B@ingress01.customermanager.co.za</a>></div>
<div>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)</div><div>[Sat Apr 27 05:26:43 2013] [error]: Could not record email: Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)</div><div><br>
</div></div><div style><br></div><div style>Thanks for the help so far,</div><div style><br></div><div style>Jason</div><div style><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Sat, Apr 27, 2013 at 1:35 AM, Thomas Sibley <span dir="ltr"><<a href="mailto:trs@bestpractical.com" target="_blank">trs@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">There are a number of possibilities given the config snippet below.<br>
<div class="im"><br>
Jason wrote:<br>
> Set($SendmailArguments , "-oi -t -f support\@<a href="http://obscured.com" target="_blank">obscured.com</a>");<br>
<br>
</div>Does <a href="mailto:support@obscured.com">support@obscured.com</a> go into RT? -f sets the envelope-sender<br>
address which is where bounces go. If it goes into RT, that's<br>
potentially a mail loop.<br>
<div class="im"><br>
> Set($MaxAttachmentSize , 10000000);<br>
><br>
> #Set($RTAddressRegexp , '(^rt\@<a href="http://obscured.com" target="_blank">obscured.com</a>$)(.*\@<a href="http://obscured.co.za" target="_blank">obscured.co.za</a>)');<br>
> Set($RTAddressRegexp , '.*\@<a href="http://obscured.co.za" target="_blank">obscured.co.za</a>');<br>
<br>
</div>The commented out $RTAddressRegexp (which I suppose is commented out<br>
because it didn't work; the regex syntax is incorrect) contains<br>
<a href="mailto:rt@obscured.com">rt@obscured.com</a>, but the uncommented version of the option doesn't match<br>
that.<br>
<br>
Does <a href="mailto:rt@obscured.com">rt@obscured.com</a> still go into RT? If so, that could be the source<br>
of a loop if a ticket got a watcher of the rt@ address added. Try this<br>
instead:<br>
<br>
'^(rt@obscured\.com|.*@obscured\.co\.za)$'<br>
<br>
Escaping the @ isn't necessary in a single-quoted string, just double<br>
quoted to prevent interpolation.<br>
<br>
Additionally, the current $RTAddressRegexp should have the dots (.) in<br>
.<a href="http://co.za" target="_blank">co.za</a> escaped with a backslash, though that's unlikely to cause a loop.<br>
<div class="im"><br>
> Set($CorrespondAddress , '<a href="mailto:no-reply@obscured.co.za">no-reply@obscured.co.za</a>');<br>
> Set($CommentAddress , '<a href="mailto:no-reply@obscured.co.za">no-reply@obscured.co.za</a>');<br>
<br>
</div>These values are strange, since normally those addresses are intended to<br>
receive replies! However, they are unlikely to be a mail loop source<br>
since they will match your RTAddressRegexp.<br>
<span class="HOEnZb"><font color="#888888"><br>
Thomas<br>
</font></span></blockquote></div><br></div>