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<DIV><SPAN class=488415017-02052013><FONT size=2 face=Arial>I'm going to be
deploying another RT installation for our service department here. One thing
they would like is to have the ticket numbers customized. What they'd like is
for the current year to be prepended to each ticket number, and then reset. So
for 2013 it's be, say, 20131 - 2013n and then next year have 20141 to 2014n and
so on.</FONT></SPAN></DIV>
<DIV><SPAN class=488415017-02052013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=488415017-02052013><FONT size=2 face=Arial>Is something like
this possible, or should I just tell them it's too
difficult?</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT size=2 face=Arial>Stephen Cena</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>QVII</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>MIS/IT Dept</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>850 Hudson Ave.</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>Rochester, NY. 14620</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>585-544-0450 x300</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial><A
href="mailto:sjc@qvii.com">sjc@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>"Thank you for helping us help you help
us all."</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>--For email related issues, please
contact <A
href="mailto:postmaster@qvii.com">postmaster@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
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