<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1">
</head>
<body text="#000000" bgcolor="#FFFFFF">
<small><small>Hello List,<br>
<br>
<br>
I'm new here,<br>
<br>
I'm trying to install the RT 3.8 but am having problems with
sending emails.<br>
<br>
Configuration RT_SiteConfig.pm:<br>
<br>
Set($SendmailPath , "/etc/request-tracker3.8/msmtp_wrapper.sh");<br>
Set($RTAddressRegexp ,
'^help(-comment)?\@(help|admin)\.(example\.org|ourother\.domain\.com)$');<br>
Set($rtname, 'rt.RT');<br>
Set($Organization, 'RT');<br>
Set($CorrespondAddress , 'rt@RT');<br>
Set($CommentAddress , 'rt-comment@RT');<br>
Set($WebPath , "/rt");<br>
Set($WebBaseURL , <a class="moz-txt-link-rfc2396E" href="http://RT">"http://RT"</a>);<br>
Set($DatabaseType, $typemap{mysql} || "UNKNOWN");<br>
Set($DatabaseHost, 'localhost');<br>
Set($DatabasePort, '');<br>
Set($DatabaseUser , 'rtuser');<br>
Set($DatabasePassword , '*********');<br>
<br>
Configuration msmtp.conf:<br>
<br>
defaults<br>
logfile /var/log/msmtp.log<br>
account default<br>
host smtp.gmail.com<br>
port 587<br>
protocol smtp<br>
tls on<br>
tls_certcheck off<br>
auth on<br>
user <a class="moz-txt-link-abbreviated" href="mailto:suporte@sincronimotelecom.com">suporte@sincronimotelecom.com</a><br>
password ********<br>
auto_from on<br>
<br>
Error:<br>
<br>
syslog:<br>
<br>
May 8 21:01:04 RT RTmailer: CALL /usr/bin/msmtp -nt -oi -t
RETURNED 78<br>
May 8 21:01:04 RT RT:
<rt-3.8.8-3131-1368057663-110.47-3-0@RT> sent To:
<a class="moz-txt-link-abbreviated" href="mailto:wagner@sincronismotelecom.com">wagner@sincronismotelecom.com</a>
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315)<br>
May 8 21:01:04 RT RT:
<rt-3.8.8-3131-1368057663-1446.47-4-0@RT> #47/306 - Scrip
4 On Create Notify AdminCcs
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
May 8 21:01:04 RT RT:
<rt-3.8.8-3131-1368057663-1446.47-4-0@RT> No recipients
found. Not sending.
(/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:382)<br>
May 8 21:01:04 RT RT: Ticket 47 created in queue 'General' by
Wagner
(/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671)<br>
May 8 21:02:26 RT RT:
<rt-3.8.8-3103-1368057746-1625.48-3-0@RT> #48/312 - Scrip
3 On Create Autoreply To Requestors
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
<br>
<br>
msmtp.log:<br>
<br>
exitcode=EX_UNAVAILABLE<br>
<br>
Changing the condiguração msmtp.conf for:<br>
<br>
defaults<br>
logfile /var/log/msmtp.log<br>
account default<br>
host smtp.gmail.com<br>
port 465<br>
protocol smtp<br>
auth on<br>
tls on<br>
tls_starttls on<br>
tls_trust_file /etc/ssl/certs/ca-certificates.crt<br>
#tls_trust_file /etc/ssl/certs/Equifax_Secure_CA.pem<br>
user <a class="moz-txt-link-abbreviated" href="mailto:suporte@sincronimotelecom.com">suporte@sincronimotelecom.com</a><br>
password ********<br>
auto_from on<br>
<br>
Error:<br>
<br>
syslog:<br>
<br>
time_out<br>
<br>
Or Changing condiguração the msmtp.conf for:<br>
<br>
defaults<br>
logfile /var/log/msmtp.log<br>
account default<br>
host smtp.gmail.com<br>
port 587<br>
protocol smtp<br>
auth on<br>
tls on<br>
tls_starttls on<br>
tls_trust_file /etc/ssl/certs/ca-certificates.crt<br>
#tls_trust_file /etc/ssl/certs/Equifax_Secure_CA.pem<br>
user <a class="moz-txt-link-abbreviated" href="mailto:suporte@sincronimotelecom.com">suporte@sincronimotelecom.com</a><br>
password ********<br>
auto_from on<br>
<br>
Error:<br>
<br>
syslog:<br>
<br>
May 8 21:17:28 RT RT:
<rt-3.8.8-4037-1368058648-849.50-3-0@RT> #50/326 - Scrip 3
On Create Autoreply To Requestors
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
May 8 21:17:28 RT RT:
<rt-3.8.8-4037-1368058648-849.50-3-0@RT> sent To:
<a class="moz-txt-link-abbreviated" href="mailto:wagner@sincronismotelecom.com">wagner@sincronismotelecom.com</a>
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315)<br>
May 8 21:17:28 RT RT:
<rt-3.8.8-4037-1368058648-170.50-4-0@RT> #50/326 - Scrip 4
On Create Notify AdminCcs
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
May 8 21:17:28 RT RT:
<rt-3.8.8-4037-1368058648-170.50-4-0@RT> No recipients
found. Not sending.
(/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:382)<br>
May 8 21:17:28 RT RT: Ticket 50 created in queue 'General' by
Wagner
(/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671)<br>
<br>
<br>
msmtp.log:<br>
<br>
May 08 21:07:28 host=smtp.gmail.com tls=off auth=on
<a class="moz-txt-link-abbreviated" href="mailto:user=suporte@sincronimotelecom.com">user=suporte@sincronimotelecom.com</a> from=www-data
<a class="moz-txt-link-abbreviated" href="mailto:recipients=wagner@sincronismotelecom.com">recipients=wagner@sincronismotelecom.com</a> errormsg='the server
sent an empty reply' exitcode=EX_PROTOCOL<br>
<br>
Please help me.</small></small><br>
<pre class="moz-signature" cols="72">--
Wagner Mazuchi de Lima Junior
11 3323-5550
<a class="moz-txt-link-abbreviated" href="mailto:wagner@sincronismotelecom.com">wagner@sincronismotelecom.com</a>
<a class="moz-txt-link-abbreviated" href="http://www.sincronismo.com.br">www.sincronismo.com.br</a>
Rua Tácito de Almeida, nº 196
01251-010 - Pacaembu - São Paulo - SP
</pre>
</body>
</html>