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<p class="MsoNormal"><span style="font-size:9.0pt">Hello.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">We have recently migrated over to a new exchange environment. After we decommissioned the old server we began to have issues with mail outs from RT.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Our linux\unix\rt admin is no longer accessible, so I am attempting to get mail working on this server. Please excuse my lack of knowledge and general unfamiliarity with the system. I’m new to working with
RT.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:9.0pt">Steps so far : <o:p></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="font-size:9.0pt"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- Reviewed support <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- Run yast2 and changed the MTA outgoing mail server to our new server fqdn. Heres what the setting look like :<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">MTA -> Permanent -> Outgoing Mail Server:new fqdn ->Use TLS:masquerade -> Accept Remote SMTP Connections (downloading: empty, \ forward root mail: empty).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- Then rebooted the RT server. No joy.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- Checked the “aliases” file in the /.etc folder. There are no references to my old mail server to change to the new mail server and the aliases are correct.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- I ran the “newaliases” command to be safe.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- I am able to ping my mail server from RT
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">- I am able to establish an smtp connection over port 25.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">I would welcome any suggestions on how to get ticket mailout working again.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:9.0pt;color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:9.0pt;color:#1F497D">Wayne<o:p></o:p></span></p>
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