<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Sat, May 11, 2013 at 3:45 AM, Andy Lee <span dir="ltr"><<a href="mailto:tarminuscf@gmail.com" target="_blank">tarminuscf@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>Hi, I'm just wondering where is the logic stored for when a user<br>replies to an email that was generated by RT. <br>
<br></div>How does RT know that particular comment replied via email<br>goes to a particular ticket number?<br>
<br></div>Where is that logic stored and is it modifiable? Thanks!<span class="HOEnZb"><font color="#888888"><br><br></font></span></div></blockquote><div><br></div><div style>Modifiable, see RepliesToResolved extension from CPAN. It's simple, but teach you all you need.</div>
<div><br></div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><span class="HOEnZb"><font color="#888888">Andy<br></font></span></div>
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--<br>
RT Training in Seattle, June 19-20: <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
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