<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Rus<div><br></div><div>Thank you so much. I had not seen this info before and it did solve my issue. Not being a programmer did challenge me on how to relate the actual value but more searching proved fruitful.</div><div><br></div><div>Thanks you again very much.</div><div><br></div><div>BTW, here is the final template that works great!</div><div><br></div><div><div>===Create-Ticket: Financial Aid and Scholarships - Referral </div><div>Subject: Referral to Counselor from Walk-In:{$Tickets{'TOP'}->Subject}</div><div>Referred-To-By: {$Tickets{'TOP'}->Id}</div><div>Queue: Financial Aid and Scholarships - Referral</div><div>InitialPriority: 99</div><div>FinalPriority: 99</div><div>Requestor: {$Tickets{'TOP'}->RequestorAddresses}</div><div>FAID-Last-Name-Grouping-Web: {$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Last-Name-Grouping-Web')}</div><div>Content: This request is a referral from a walk-in customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information </div><div>ENDOFCONTENT</div><div><br></div><div apple-content-edited="true">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> </div><div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></div></div>
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<br><div><div>On May 9, 2013, at 4:53 PM, Ruslan Zakirov wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr">On Thu, May 9, 2013 at 5:13 AM, Joe Kirby <span dir="ltr"><<a href="mailto:kirby@umbc.edu" target="_blank">kirby@umbc.edu</a>></span> wrote:<br><div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
Below is a template that works great for creating a child ticket automatically<br>
<br>
===Create-Ticket: Financial Aid and Scholarships - Referral<br>
Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}->Subject}<br>
Referred-To-By: {$Tickets{'TOP'}->Id}<br>
Queue: Financial Aid and Scholarships - Referral<br>
InitialPriority: 99<br>
FinalPriority: 99<br>
Requestor: {$Tickets{'TOP'}->RequestorAddresses}<br>
Content: This request is a referral from a walk-in customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information<br>
ENDOFCONTENT<br>
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I have searched the wiki looking for an example of how I can pass a custom field value from a parent to the child.<br>
<br>
I was hoping if I assigned the custom fields to both queues, the parent and the child queues, then I could pass the value from the parent to the child via this template.<br>
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Can anyone suggest a solution.<br></blockquote><div><br></div><div style="">Have you looked at documentation?</div><div style=""><br></div><div style=""><a href="http://bestpractical.com/rt/docs/latest/RT/Action/CreateTickets.html#Acceptable-Fields">http://bestpractical.com/rt/docs/latest/RT/Action/CreateTickets.html#Acceptable-Fields</a><br>
</div><div><br></div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
Thanks<br>
<br>
Joe<br>
<br>
<br>
<br>
Joe Kirby , Assistant Vice President, Business Systems<br>
Division of Information Technology (DoIT)<br>
Support Response - <a href="http://www.umbc.edu/doit" target="_blank">http://www.umbc.edu/doit</a><br>
Administration 627<br>
Office - 410-455-3020<br>
Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a><br>
<span class=""><font color="#888888"><br>
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<br>
--<br>
RT Training in Seattle, June 19-20: <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
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