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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Wagner,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Try to use a real MTA like postfix or sendmail, if you have any error your mail wont be lost since MTA will retry.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">BTW, How are you creating those tickets? Your logs show us that don’t have any recipients but I think its from Scrip3 Notify AdminCC On Create<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">That line show that your mails was delivered, look at SPAM/Junk folder
<o:p></o:p></span></p>
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<p class="MsoNormal"><i><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">May 8 21:01:04 RT RT: <rt-3.8.8-3131-1368057663-110.47-3-0@RT> sent To: wagner@sincronismotelecom.com (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">PS: I don’t have experience with msmtp or ssmtp, so this is my guess to hep you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">PS: Saw in your signature and im near you, Pacaembu too.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>Em nome de </b>Wagner<br>
<b>Enviada em:</b> quarta-feira, 8 de maio de 2013 21:54<br>
<b>Para:</b> rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> [rt-users] Problems with msmtp<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:7.5pt">Hello List,<br>
<br>
<br>
I'm new here,<br>
<br>
I'm trying to install the RT 3.8 but am having problems with sending emails.<br>
<br>
</span><span lang="EN-US" style="font-size:7.5pt">Configuration RT_SiteConfig.pm:<br>
<br>
Set($SendmailPath , "/etc/request-tracker3.8/msmtp_wrapper.sh");<br>
Set($RTAddressRegexp , '^help(-comment)?\@(help|admin)\.(example\.org|ourother\.domain\.com)$');<br>
Set($rtname, 'rt.RT');<br>
Set($Organization, 'RT');<br>
Set($CorrespondAddress , 'rt@RT');<br>
Set($CommentAddress , 'rt-comment@RT');<br>
Set($WebPath , "/rt");<br>
Set($WebBaseURL , </span><span style="font-size:7.5pt"><a href="http://RT"><span lang="EN-US">"http://RT"</span></a></span><span lang="EN-US" style="font-size:7.5pt">);<br>
Set($DatabaseType, $typemap{mysql} || "UNKNOWN");<br>
Set($DatabaseHost, 'localhost');<br>
Set($DatabasePort, '');<br>
Set($DatabaseUser , 'rtuser');<br>
Set($DatabasePassword , '*********');<br>
<br>
Configuration msmtp.conf:<br>
<br>
defaults<br>
logfile /var/log/msmtp.log<br>
account default<br>
host smtp.gmail.com<br>
port 587<br>
protocol smtp<br>
tls on<br>
tls_certcheck off<br>
auth on<br>
user </span><span style="font-size:7.5pt"><a href="mailto:suporte@sincronimotelecom.com"><span lang="EN-US">suporte@sincronimotelecom.com</span></a></span><span lang="EN-US" style="font-size:7.5pt"><br>
password ********<br>
auto_from on<br>
<br>
Error:<br>
<br>
syslog:<br>
<br>
May 8 21:01:04 RT RTmailer: CALL /usr/bin/msmtp -nt -oi -t RETURNED 78<br>
May 8 21:01:04 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-3131-1368057663-110.47-3-0@RT"><span lang="EN-US">rt-3.8.8-3131-1368057663-110.47-3-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> sent To:
</span><span style="font-size:7.5pt"><a href="mailto:wagner@sincronismotelecom.com"><span lang="EN-US">wagner@sincronismotelecom.com</span></a></span><span lang="EN-US" style="font-size:7.5pt"> (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315)<br>
May 8 21:01:04 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-3131-1368057663-1446.47-4-0@RT"><span lang="EN-US">rt-3.8.8-3131-1368057663-1446.47-4-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> #47/306 - Scrip 4
On Create Notify AdminCcs (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
May 8 21:01:04 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-3131-1368057663-1446.47-4-0@RT"><span lang="EN-US">rt-3.8.8-3131-1368057663-1446.47-4-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> No recipients found.
</span><span style="font-size:7.5pt">Not sending. </span><span lang="EN-US" style="font-size:7.5pt">(/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:382)<br>
May 8 21:01:04 RT RT: Ticket 47 created in queue 'General' by Wagner (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671)<br>
May 8 21:02:26 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-3103-1368057746-1625.48-3-0@RT"><span lang="EN-US">rt-3.8.8-3103-1368057746-1625.48-3-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> #48/312 - Scrip 3
On Create Autoreply To Requestors (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
<br>
<br>
msmtp.log:<br>
<br>
exitcode=EX_UNAVAILABLE<br>
<br>
Changing the condiguração msmtp.conf for:<br>
<br>
defaults<br>
logfile /var/log/msmtp.log<br>
account default<br>
host smtp.gmail.com<br>
port 465<br>
protocol smtp<br>
auth on<br>
tls on<br>
tls_starttls on<br>
tls_trust_file /etc/ssl/certs/ca-certificates.crt<br>
#tls_trust_file /etc/ssl/certs/Equifax_Secure_CA.pem<br>
user </span><span style="font-size:7.5pt"><a href="mailto:suporte@sincronimotelecom.com"><span lang="EN-US">suporte@sincronimotelecom.com</span></a></span><span lang="EN-US" style="font-size:7.5pt"><br>
password ********<br>
auto_from on<br>
<br>
Error:<br>
<br>
syslog:<br>
<br>
time_out<br>
<br>
Or Changing condiguração the msmtp.conf for:<br>
<br>
defaults<br>
logfile /var/log/msmtp.log<br>
account default<br>
host smtp.gmail.com<br>
port 587<br>
protocol smtp<br>
auth on<br>
tls on<br>
tls_starttls on<br>
tls_trust_file /etc/ssl/certs/ca-certificates.crt<br>
#tls_trust_file /etc/ssl/certs/Equifax_Secure_CA.pem<br>
user </span><span style="font-size:7.5pt"><a href="mailto:suporte@sincronimotelecom.com"><span lang="EN-US">suporte@sincronimotelecom.com</span></a></span><span lang="EN-US" style="font-size:7.5pt"><br>
password ********<br>
auto_from on<br>
<br>
Error:<br>
<br>
syslog:<br>
<br>
May 8 21:17:28 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-4037-1368058648-849.50-3-0@RT"><span lang="EN-US">rt-3.8.8-4037-1368058648-849.50-3-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> #50/326 - Scrip 3 On
Create Autoreply To Requestors (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
May 8 21:17:28 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-4037-1368058648-849.50-3-0@RT"><span lang="EN-US">rt-3.8.8-4037-1368058648-849.50-3-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> sent To:
</span><span style="font-size:7.5pt"><a href="mailto:wagner@sincronismotelecom.com"><span lang="EN-US">wagner@sincronismotelecom.com</span></a></span><span lang="EN-US" style="font-size:7.5pt"> (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315)<br>
May 8 21:17:28 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-4037-1368058648-170.50-4-0@RT"><span lang="EN-US">rt-3.8.8-4037-1368058648-170.50-4-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> #50/326 - Scrip 4 On
Create Notify AdminCcs (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284)<br>
May 8 21:17:28 RT RT: <</span><span style="font-size:7.5pt"><a href="mailto:rt-3.8.8-4037-1368058648-170.50-4-0@RT"><span lang="EN-US">rt-3.8.8-4037-1368058648-170.50-4-0@RT</span></a></span><span lang="EN-US" style="font-size:7.5pt">> No recipients found.
</span><span style="font-size:7.5pt">Not sending. (/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:382)<br>
May 8 21:17:28 RT RT: Ticket 50 created in queue 'General' by Wagner (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671)<br>
<br>
<br>
msmtp.log:<br>
<br>
May 08 21:07:28 host=smtp.gmail.com tls=off auth=on <a href="mailto:user=suporte@sincronimotelecom.com">
user=suporte@sincronimotelecom.com</a> from=www-data <a href="mailto:recipients=wagner@sincronismotelecom.com">
recipients=wagner@sincronismotelecom.com</a> errormsg='the server sent an empty reply' exitcode=EX_PROTOCOL<br>
<br>
Please help me.</span><br>
<br>
<o:p></o:p></p>
<pre>-- <o:p></o:p></pre>
<pre>Wagner Mazuchi de Lima Junior<o:p></o:p></pre>
<pre>11 3323-5550<o:p></o:p></pre>
<pre><a href="mailto:wagner@sincronismotelecom.com">wagner@sincronismotelecom.com</a><o:p></o:p></pre>
<pre><a href="http://www.sincronismo.com.br">www.sincronismo.com.br</a><o:p></o:p></pre>
<pre>Rua Tácito de Almeida, nº 196<o:p></o:p></pre>
<pre>01251-010 - Pacaembu - São Paulo - SP<o:p></o:p></pre>
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