<div dir="ltr">On Tue, May 14, 2013 at 6:21 PM, Mª Eugenia Moreno <span dir="ltr"><<a href="mailto:meugeniamg@gmail.com" target="_blank">meugeniamg@gmail.com</a>></span> wrote:<br><div class="gmail_extra"><div class="gmail_quote">
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr">What I have are directories like 0QMkXkZEI3 containing the following files:<div>
part-28302-1.txt</div><div>part-28302-2.html</div><div>part-28302-3.CSV</div><div>part-28302-4.CSV</div><div>part-28302-5.CSV<div>
<br></div></div><div>The txt file contains the content of an email. The html file seems the same email but in html format.</div></div></blockquote><div><br></div><div style>hm. this needs investigation. If you want this thread not to disappear in the mailing list then file a bug report to <a href="http://issues.bespractical.com">http://issues.bespractical.com</a> with summary and link to this thread in some online archive.</div>
<div><br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><div>What is the different between using WebDomain or WebBaseURL? What is the reason to set WebDomain instead?</div>
</div></blockquote><div><br></div><div style>The reason is that WebDomain now is not set to correct value.</div><div><br></div><div><a href="http://bestpractical.com/rt/docs/latest/RT_Config.html#WebBaseURL-WebURL">http://bestpractical.com/rt/docs/latest/RT_Config.html#WebBaseURL-WebURL</a></div>
<div><br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><div>Thanks,</div><div>Maria</div>
<div><br></div><div><br></div></div><div class=""><div class="h5"><div class="gmail_extra"><br><br><div class="gmail_quote">2013/5/14 Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><div>Hi,</div><div><br></div>Can you check content of those tmp files and send head of a file?<div>
<br></div>
<div><span style="font-family:arial,sans-serif;font-size:13px">Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.</span><br>
</div></div><div class="gmail_extra"><div><div><br><br><div class="gmail_quote">On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno <span dir="ltr"><<a href="mailto:meugeniamg@gmail.com" target="_blank">meugeniamg@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr">Sure! Here you are: RT_SiteConfig.pm<div><br>
</div><div><div>Set($Organization, "<a href="http://company.com" target="_blank">company.com</a>");</div>
<div><br></div><div>Set($DatabaseHost, "localhost");</div>
<div>Set($DatabaseRTHost, "localhost");</div><div><br></div><div>Set($DatabasePort, "3306");</div><div><br></div><div>Set($DatabaseUser, "user");</div><div><br></div><div>Set($DatabasePassword, "psw");</div>
<div><br></div><div>Set($DatabaseName, "rt4");</div><div><br></div><div>Set($DatabaseRequireSSL, undef);</div><div><br></div><div>Set($WebBaseURL, "<a href="http://server.com:80" target="_blank">http://server.com:80</a>");</div>
<div><br></div><div>Set($WebPath, "");</div><div><br></div><div>Set(@LexiconLanguages, qw(en));</div><div><br></div><div>Set($Timezone, "Europe/London");</div><div><br></div><div>Set($CorrespondAddress, '<a href="mailto:correspond@gmail.com" target="_blank">correspond@gmail.com</a>');</div>
<div><br></div><div>Set($CommentAddress, '<a href="mailto:comment@gmail.com" target="_blank">comment@gmail.com</a>');</div><div><br></div><div>Set(%Lifecycles,</div><div> default => {</div><div> initial => [ 'new' ],</div>
<div> active => [ 'open', 'stalled' ],</div><div> inactive => [ 'resolved', 'rejected', 'deleted' ],</div><div><br></div><div> defaults => {</div>
<div> on_create => 'new',</div><div> on_merge => 'resolved',</div><div> approved => 'open',</div><div> denied => 'rejected',</div>
<div> reminder_on_open => 'open',</div><div> reminder_on_resolve => 'resolved',</div><div> },</div><div><br></div><div> transitions => {</div><div> '' => [qw(new open resolved)],</div>
<div><br></div><div> # from => [ to list ],</div><div> new => [qw(open stalled resolved rejected deleted)],</div><div> open => [qw(new stalled resolved rejected deleted)],</div>
<div> stalled => [qw(new open rejected resolved deleted)],</div><div> resolved => [qw(new open stalled rejected deleted)],</div><div> rejected => [qw(new open stalled resolved deleted)],</div>
<div> deleted => [qw(new open stalled rejected resolved)],</div><div> },</div><div> rights => {</div><div> '* -> deleted' => 'DeleteTicket',</div><div> '* -> *' => 'ModifyTicket',</div>
<div> },</div><div> actions => [</div><div> 'new -> open' => {</div><div> label => 'Open It', # loc</div><div> update => 'Respond',</div>
<div> },</div><div> 'new -> resolved' => {</div><div> label => 'Resolve', # loc</div><div> update => 'Comment',</div><div> },</div>
<div> 'new -> rejected' => {</div><div> label => 'Reject', # loc</div><div> update => 'Respond',</div><div> },</div><div> 'new -> deleted' => {</div>
<div> label => 'Delete', # loc</div><div> },</div><div> 'open -> stalled' => {</div><div> label => 'Stall', # loc</div><div> update => 'Comment',</div>
<div> },</div><div> 'open -> resolved' => {</div><div> label => 'Resolve', # loc</div><div> update => 'Comment',</div><div> },</div>
<div> 'open -> rejected' => {</div><div> label => 'Reject', # loc</div><div> update => 'Respond',</div><div> },</div><div> 'stalled -> open' => {</div>
<div> label => 'Open It', # loc</div><div> },</div><div> 'resolved -> open' => {</div><div> label => 'Re-open', # loc</div><div> update => 'Comment',</div>
<div> },</div><div> 'rejected -> open' => {</div><div> label => 'Re-open', # loc</div><div> update => 'Comment',</div><div> },</div>
<div> 'deleted -> open' => {</div><div> label => 'Undelete', # loc</div><div> },</div><div> ],</div><div> },</div><div># don't change lifecyle of the approvals, they are not capable to deal with</div>
<div># custom statuses</div><div> approvals => {</div><div> initial => [ 'new' ],</div><div> active => [ 'open', 'stalled' ],</div><div> inactive => [ 'resolved', 'rejected', 'deleted' ],</div>
<div><br></div><div> defaults => {</div><div> on_create => 'new',</div><div> on_merge => 'resolved',</div><div> reminder_on_open => 'open',</div>
<div> reminder_on_resolve => 'resolved',</div><div> },</div><div><br></div><div> transitions => {</div><div> '' => [qw(new open resolved)],</div><div><br>
</div><div> # from => [ to list ],</div><div> new => [qw(open stalled resolved rejected deleted)],</div><div> open => [qw(new stalled resolved rejected deleted)],</div>
<div> stalled => [qw(new open rejected resolved deleted)],</div><div> resolved => [qw(new open stalled rejected deleted)],</div><div> rejected => [qw(new open stalled resolved deleted)],</div>
<div> deleted => [qw(new open stalled rejected resolved)],</div><div> },</div><div> rights => {</div><div> '* -> deleted' => 'DeleteTicket',</div><div> '* -> rejected' => 'ModifyTicket',</div>
<div> '* -> *' => 'ModifyTicket',</div><div> },</div><div> actions => [</div><div> 'new -> open' => {</div><div> label => 'Open It', # loc</div>
<div> update => 'Respond',</div><div> },</div><div> 'new -> resolved' => {</div><div> label => 'Resolve', # loc</div><div> update => 'Comment',</div>
<div> },</div><div> 'new -> rejected' => {</div><div> label => 'Reject', # loc</div><div> update => 'Respond',</div><div> },</div>
<div> 'new -> deleted' => {</div><div> label => 'Delete', # loc</div><div> },</div><div> 'open -> stalled' => {</div><div> label => 'Stall', # loc</div>
<div> update => 'Comment',</div><div> },</div><div> 'open -> resolved' => {</div><div> label => 'Resolve', # loc</div><div> update => 'Comment',</div>
<div> },</div><div> 'open -> rejected' => {</div><div> label => 'Reject', # loc</div><div> update => 'Respond',</div><div> },</div>
<div> 'stalled -> open' => {</div><div> label => 'Open It', # loc</div><div> },</div><div> 'resolved -> open' => {</div><div> label => 'Re-open', # loc</div>
<div> update => 'Comment',</div><div> },</div><div> 'rejected -> open' => {</div><div> label => 'Re-open', # loc</div><div> update => 'Comment',</div>
<div> },</div><div> 'deleted -> open' => {</div><div> label => 'Undelete', # loc</div><div> },</div><div> ],</div><div> },</div><div>);</div>
<div><br></div><div>1;</div></div><div><br></div></div><div><div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/5/13 Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">
<div>On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno <span dir="ltr"><<a href="mailto:meugeniamg@gmail.com" target="_blank">meugeniamg@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr">Hi all,<div><br></div><div>I am using rt-4.0.10 with apache and I just realized that apache is creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh, ... in /tmp directory which are filling up my disk space.</div>
<div><br></div><div>Is it safe to remove all this temporary files/directories? is there a way to tell RT to remove this tmp files periodically?</div></div></blockquote><div><br></div></div><div>We treat such situations as a bug and fix them. Can you show us your RT site config (w/o passwords)?</div>
<div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div><div dir="ltr"><div><br></div>
<div>I hope someone can help.</div>
<div><br></div><div>Thanks,</div><div>Maria</div></div>
<br><br>
<br></div><span><font color="#888888">
--<br>
RT Training in Seattle, June 19-20: <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></font></span></blockquote></div><span><font color="#888888"><br><br clear="all">
<div><br></div>-- <br>Best regards, Ruslan.
</font></span></div></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br><br clear="all"><div><br></div></div></div><span><font color="#888888">-- <br>Best regards, Ruslan.
</font></span></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div></div>