<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-compose;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt">When editing the search, click Advanced, and add<br>
<br>
,'__CustomField.{Org}__'<br>
<br>
to the end of the Format<br>
<br>
Then save the search with a new name, and use it instead of the original in the RT at a Glance<br>
<br>
-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Shane Vedvik<br>
Sent: Saturday, May 18, 2013 12:21 PM<br>
To: rt-users@lists.bestpractical.com<br>
Subject: [rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section<br>
<br>
Hi,<br>
<br>
My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the
10 newest unowned tickets section. Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list.<br>
<br>
Thanks.<br>
<br>
Shane<br>
<br>
<br>
--<br>
RT Training in Seattle, June 19-20: <a href="http://bestpractical.com/training">http://bestpractical.com/training</a></span><o:p></o:p></p>
</div>
</body>
</html>