<div dir="ltr">You should use more accounts to test.<div style>Have you checked logs?</div><div style>Do you see SLA CF on tickets?</div><div style>Do you see SLA CF set on tickets?</div></div><div class="gmail_extra"><br>
<br><div class="gmail_quote">On Wed, May 22, 2013 at 2:45 PM, Arun ragini <span dir="ltr"><<a href="mailto:arunragini@gmail.com" target="_blank">arunragini@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div><div>yes I'm talking about SLA extension, <br><br>I have gone through <a href="https://github.com/bestpractical/rt-extension-sla/blob/master/README" target="_blank">https://github.com/bestpractical/rt-extension-sla/blob/master/README</a> <br>

<br></div>after I create ticket and and own the ticket I don't get to see the Due date/time etc.<br><br></div>My SLA config as  follows<br><br>%RT::ServiceAgreements = (<br>        Default => '4h',<br>        QueueDefault => {<br>

                'General' => '4h',<br>                'Clients' => '1d',<br>                },<br>        Levels => {<br>                '4h' => {<br>                        Resolve => { RealMinutes => 60*4 },<br>

                        Response   => { RealMinutes => 60*1 },<br>                },<br><br>                '2h'  => {<br>                        Response   => { RealMinutes => 60*2 },<br>                        Resolve => { RealMinutes => 60 },<br>

                },<br>                '1d' => {<br>                        Response   => { RealMinutes => 60*1 },<br>                        Resolve => { RealMinutes => 60*24 },<br>                },<br>

<br>        },<br>);<br><br></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
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