<div dir="ltr"><div><div><div><div>Hi,<br><br></div>I have installed SLA extention using perl -MCPAN -e 'install RT::Extension::SLA;'<br>asked me for RT.pm path I have provided it.<br></div>And extension got installed I verified SLA version is 0.07 <br>
as document mentioned I need to run db upgrade only prior to 0.0.6 (i ignored it)<br><br><br></div>now coming to Tools->Configuration->Custom Fields->Select I don't see custom Fields SLA/or related to it.<br>
<br><br></div><div>and I really appreciate for help me<br><br></div><div>Thanks<br>Arun<br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">If you don't see SLA custom field in RT (go to Tools -> Configuration -> Custom Fields -> Select) then you didn't follow installation instructions properly and just has config and code that is not executed as it's not registered in the DB.</div>
<div class="gmail_extra"><div><div class="h5"><br><br><div class="gmail_quote">On Wed, May 22, 2013 at 3:26 PM, Arun ragini <span dir="ltr"><<a href="mailto:arunragini@gmail.com" target="_blank">arunragini@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>I don't see SLA while creating tickets and I don't see them after creating tickets.<br><br>
</div>I'm kind of confused I hoping to find some tutorial on how to configure SLA for RT<br></div><div class="gmail_extra"><div><div>
<br><br><div class="gmail_quote">On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">You should use more accounts to test.<div>Have you checked logs?</div><div>Do you see SLA CF on tickets?</div><div>Do you see SLA CF set on tickets?</div></div><div class="gmail_extra"><div><div>
<br>
<br><div class="gmail_quote">On Wed, May 22, 2013 at 2:45 PM, Arun ragini <span dir="ltr"><<a href="mailto:arunragini@gmail.com" target="_blank">arunragini@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div><div>yes I'm talking about SLA extension, <br><br>I have gone through <a href="https://github.com/bestpractical/rt-extension-sla/blob/master/README" target="_blank">https://github.com/bestpractical/rt-extension-sla/blob/master/README</a> <br>
<br></div>after I create ticket and and own the ticket I don't get to see the Due date/time etc.<br><br></div>My SLA config as follows<br><br>%RT::ServiceAgreements = (<br> Default => '4h',<br> QueueDefault => {<br>
'General' => '4h',<br> 'Clients' => '1d',<br> },<br> Levels => {<br> '4h' => {<br> Resolve => { RealMinutes => 60*4 },<br>
Response => { RealMinutes => 60*1 },<br> },<br><br> '2h' => {<br> Response => { RealMinutes => 60*2 },<br> Resolve => { RealMinutes => 60 },<br>
},<br> '1d' => {<br> Response => { RealMinutes => 60*1 },<br> Resolve => { RealMinutes => 60*24 },<br> },<br>
<br> },<br>);<br><br></div>
</blockquote></div><br><br clear="all"><div><br></div></div></div><span><font color="#888888">-- <br>Best regards, Ruslan.
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</blockquote></div><br><br clear="all"><br></div></div><span><font color="#888888">-- <br><a href="http://www.opensourcer.net" target="_blank">www.opensourcer.net</a>
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</blockquote></div><br><br clear="all"><div><br></div></div></div><span class="HOEnZb"><font color="#888888">-- <br>Best regards, Ruslan.
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</blockquote></div><br><br clear="all"><br>-- <br><a href="http://www.opensourcer.net" target="_blank">www.opensourcer.net</a>
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