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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Sorry, didnt understand your message, but from your log I think you don’t have RTSERVER variable,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Try to add on top of script:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">export RTSERVER=your.rt.installation<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">if you got error try to execute a simple
</span><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">/usr/bin/rt ls TICKET_NUMBER<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">That script relies on output of RT CLI command.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Asanka Gunasekera [mailto:asanka_gunasekera@yahoo.co.uk]
<br>
<b>Enviada em:</b> quarta-feira, 22 de maio de 2013 08:38<br>
<b>Para:</b> Diaulas Castro; rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> Re: [rt-users] RES: Generate end of the day report and email<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Query:Status!='resolved' and Status!='rejected'<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">rt: Server error: Forbidden (403)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Thank you and Best Regards<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="color:black">
<hr size="1" width="100%" align="center">
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<p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> Diaulas Castro
<</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:diaulas.castro@intersolution.inf.br"><span lang="EN-US">diaulas.castro@intersolution.inf.br</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">><br>
<b>To:</b> "</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">"
<</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">>
<br>
<b>Sent:</b> Friday, 10 May 2013, 21:42<br>
<b>Subject:</b> [rt-users] RES: Generate end of the day report and email</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<div id="yiv3477082617">
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Made this bash script to accomplish using RT CLI.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got
a nice looking mail report. (<a href="http://postimg.org/image/yfmlp9307/">http://postimg.org/image/yfmlp9307/</a>)</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> If you want to color the rows use this before sendmail command:</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> sed -i -e '/Nobody/s/D2EAF1/CCCCCC/g' $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> This will change all tickets by nobody to gray and Diaulas.castro to light blue</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =(</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">####################################</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">export RTORDERBY=owner</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">MAIL=/tmp/rel_todos_tickets_abertos.sh.mail</span><span style="color:black"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "From:
<a href="mailto:MY_TICKET@MY_DOMAIN.COM">MY_TICKET@MY_DOMAIN.COM</a> " > $MAIL</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "To:
<a href="mailto:DIRECTORS@MYDOMAIN.COM">DIRECTORS@MYDOMAIN.COM</a>" >> $MAIL</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "MIME-Version: 1.0" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo 'Content-type: text/html; charset=iso-8859-1' >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo " boundary=`date +%s`/rt.MY.DOMAIN.COM" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "Subject: All open Tickets:$(date +%d/%m/%y)" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "<html>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "<HEAD>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "</HEAD>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "<BODY>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "<span style=\'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D\'>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "<table>">> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">/usr/bin/rt ls "Status != resolved AND Status != report AND Status != plantao AND Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv
-f UTF-8 -t ISO8859-1 > /tmp/rel.tmp</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">while read line ; do</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> echo "<span style='color:#000000'><TR><TD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'>$line</TD></TR></span" | sed "s/ /<TD style='background:#D2EAF1'>/g"</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">done < /tmp/rel.tmp >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "</table>">> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "</BODY>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">echo "</html>" >> $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">/usr/sbin/sendmail -t < $MAIL</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;color:black">De:</span></b><span style="font-size:10.0pt;color:black">
<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>Em nome de </b>Asanka Gunasekera<br>
<b>Enviada em:</b> sexta-feira, 10 de maio de 2013 05:48<br>
<b>Para:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Assunto:</b> [rt-users] Generate end of the day report and email</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc)<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">I am using RT4 and oracle database on redhat<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Thanks and Regards<o:p></o:p></span></p>
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<br>
<br>
-- <br>
RT Training in Seattle, June 19-20: <a href="http://bestpractical.com/training" target="_blank">
http://bestpractical.com/training</a><o:p></o:p></span></p>
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