<div dir="ltr">Let me try that. Thanks for all the help.<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, May 22, 2013 at 5:20 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">It's first time installtion and you have to run 'make initdb' that is not executed by CPAN shell you used. At this moment we can not fully automate installation via cpan shell.</div>
<div class="gmail_extra"><div><div class="h5">
<br><br><div class="gmail_quote">On Wed, May 22, 2013 at 3:39 PM, Arun ragini <span dir="ltr"><<a href="mailto:arunragini@gmail.com" target="_blank">arunragini@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div><div><div><div>Hi,<br><br></div>I have installed SLA extention using perl -MCPAN -e 'install RT::Extension::SLA;'<br>asked me for RT.pm path I have provided it.<br></div>And extension got installed I verified SLA version is 0.07 <br>
as document mentioned I need to run db upgrade only prior to 0.0.6 (i ignored it)<br><br><br></div>now coming to Tools->Configuration->Custom Fields->Select I don't see custom Fields SLA/or related to it.<br>
<br><br></div><div>and I really appreciate for help me<br><br></div><div>Thanks<br>Arun<br></div></div><div class="gmail_extra"><div><div><br><br><div class="gmail_quote">On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">If you don't see SLA custom field in RT (go to Tools -> Configuration -> Custom Fields -> Select) then you didn't follow installation instructions properly and just has config and code that is not executed as it's not registered in the DB.</div>
<div class="gmail_extra"><div><div><br><br><div class="gmail_quote">On Wed, May 22, 2013 at 3:26 PM, Arun ragini <span dir="ltr"><<a href="mailto:arunragini@gmail.com" target="_blank">arunragini@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>I don't see SLA while creating tickets and I don't see them after creating tickets.<br><br>
</div>I'm kind of confused I hoping to find some tutorial on how to configure SLA for RT<br></div><div class="gmail_extra"><div><div>
<br><br><div class="gmail_quote">On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">You should use more accounts to test.<div>Have you checked logs?</div><div>Do you see SLA CF on tickets?</div><div>Do you see SLA CF set on tickets?</div></div><div class="gmail_extra"><div><div>
<br>
<br><div class="gmail_quote">On Wed, May 22, 2013 at 2:45 PM, Arun ragini <span dir="ltr"><<a href="mailto:arunragini@gmail.com" target="_blank">arunragini@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div><div>yes I'm talking about SLA extension, <br><br>I have gone through <a href="https://github.com/bestpractical/rt-extension-sla/blob/master/README" target="_blank">https://github.com/bestpractical/rt-extension-sla/blob/master/README</a> <br>
<br></div>after I create ticket and and own the ticket I don't get to see the Due date/time etc.<br><br></div>My SLA config as follows<br><br>%RT::ServiceAgreements = (<br> Default => '4h',<br> QueueDefault => {<br>
'General' => '4h',<br> 'Clients' => '1d',<br> },<br> Levels => {<br> '4h' => {<br> Resolve => { RealMinutes => 60*4 },<br>
Response => { RealMinutes => 60*1 },<br> },<br><br> '2h' => {<br> Response => { RealMinutes => 60*2 },<br> Resolve => { RealMinutes => 60 },<br>
},<br> '1d' => {<br> Response => { RealMinutes => 60*1 },<br> Resolve => { RealMinutes => 60*24 },<br> },<br>
<br> },<br>);<br><br></div>
</blockquote></div><br><br clear="all"><div><br></div></div></div><span><font color="#888888">-- <br>Best regards, Ruslan.
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</blockquote></div><br><br clear="all"><br></div></div><span><font color="#888888">-- <br><a href="http://www.opensourcer.net" target="_blank">www.opensourcer.net</a>
</font></span></div>
</blockquote></div><br><br clear="all"><div><br></div></div></div><span><font color="#888888">-- <br>Best regards, Ruslan.
</font></span></div>
</blockquote></div><br><br clear="all"><br></div></div><span><font color="#888888">-- <br><a href="http://www.opensourcer.net" target="_blank">www.opensourcer.net</a>
</font></span></div>
</blockquote></div><br><br clear="all"><div><br></div></div></div><span class="HOEnZb"><font color="#888888">-- <br>Best regards, Ruslan.
</font></span></div>
</blockquote></div><br><br clear="all"><br>-- <br><a href="http://www.opensourcer.net" target="_blank">www.opensourcer.net</a>
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