<div dir="ltr"><div><div>yes I'm talking about SLA extension, <br><br>I have gone through <a href="https://github.com/bestpractical/rt-extension-sla/blob/master/README">https://github.com/bestpractical/rt-extension-sla/blob/master/README</a> <br>
<br></div>after I create ticket and and own the ticket I don't get to see the Due date/time etc.<br><br></div>My SLA config as  follows<br><br>%RT::ServiceAgreements = (<br>        Default => '4h',<br>        QueueDefault => {<br>
                'General' => '4h',<br>                'Clients' => '1d',<br>                },<br>        Levels => {<br>                '4h' => {<br>                        Resolve => { RealMinutes => 60*4 },<br>
                        Response   => { RealMinutes => 60*1 },<br>                },<br><br>                '2h'  => {<br>                        Response   => { RealMinutes => 60*2 },<br>                        Resolve => { RealMinutes => 60 },<br>
                },<br>                '1d' => {<br>                        Response   => { RealMinutes => 60*1 },<br>                        Resolve => { RealMinutes => 60*24 },<br>                },<br>
<br>        },<br>);<br><br></div>