<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, May 28, 2013 at 3:20 PM, Karmi Simonov <span dir="ltr"><<a href="mailto:karmi@panaya.com" target="_blank">karmi@panaya.com</a>></span> wrote:<br>
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<p class="MsoNormal">Hi,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Since our customers use emails to open tickets and sometimes emails are very long, I’ve set “Set($MaxInlineBody, 12000);” and now we get this “<span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif"">Message
 body is not shown because it is too large.” message, with an option to download.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif"">I’ve tried finding a way to set some-kind of a preview for these messages, but with no luck.<u></u><u></u></span></p>

<p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif"">Is there a parameter I missed \ plugin I can add to have, lets say 5 lines, of a preview of the transaction text, and the download link as well?<u></u><u></u></span></p>

<p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif"">This way, we’ll have the last comment visible, and the whole email to download if needed.</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";background:white"><u></u><u></u></span></p>

<p class="MsoNormal"><span lang="HE" dir="RTL" style="font-family:"Arial","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif"">I’m using RT 4.0.12.</span></p></div></div></blockquote><div><br></div><div style>No, you're not missing. You can set TrustHTMLAttahcments option then your user would be able to see reply (most probably those are HTML replies), but this is not safe as that view is not scrubbed from bad HTML.</div>
<div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif""><span lang="HE" dir="RTL"><u></u><u></u></span></span></p>

<p class="MsoNormal"><span style="background:white;font-size:10.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal">Thanks.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#00659e">Karmi Simonov</span></b><b><span style="font-size:9.0pt;font-family:"Arial Unicode MS","sans-serif";color:#a7a9ac"> |
</span></b><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#ef4023">Operations Support Engineer<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#00659e">P</span></b><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#ef4023">A</span></b><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#00659e">N</span></b><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#ef4023">A</span></b><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#00659e">Y</span></b><b><span style="font-size:10.0pt;font-family:"Arial Unicode MS","sans-serif";color:#ef4023">A</span></b><b><span style="font-size:9.0pt;font-family:"Arial Unicode MS","sans-serif";color:#948a54"> </span></b><b><span style="font-size:9.0pt;font-family:"Arial Unicode MS","sans-serif";color:#a7a9ac">Making
 ERP Easy</span></b><span style="font-size:9.0pt;font-family:"Arial Unicode MS","sans-serif";color:#a7a9ac"> |
</span><span style="font-size:9.0pt;font-family:"Arial Unicode MS","sans-serif""><a href="http://www.panaya.com/" target="_blank">www.panaya.com</a></span><span lang="EN-GB"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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--<br>
RT Training in Seattle, June 19-20: <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
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