<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, May 29, 2013 at 1:56 PM, globo <span dir="ltr"><<a href="mailto:michael.obrien@globoforce.com" target="_blank">michael.obrien@globoforce.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi,<br>
<br>
I currently have three queues setup. Each department has there own queue and<br>
own login.<br>
<br>
Queue A - Owner A<br>
Queue B - Owner B<br>
Queue C - Owner C<br>
<br>
Example<br>
<br>
A ticket is logged into queue A , queue A does there work and then has an<br>
option to assign the ticket to queue B or C and the also to the owner of B<br>
or C<br>
<br>
The issue I am having is that queue A can assign the ticket to queue B but<br>
put the owner as queue C<br>
<br>
I need a script to make sure that if you assign a ticket to queue B that you<br>
must set the owner as owner B and if you set them incorrectly to prompts you<br>
that this is not possible<br>
<br>
Any help much appreciated<br><br></blockquote><div><br></div><div style>If you give away OwnTicket right properly then people wouldn't be able to make mistake. They just wouldn't be able to own tickets in wrong queues.</div>
<div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div></div>