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<DIV dir=ltr align=left><SPAN class=360082813-05062013><FONT color=#0000ff
size=2 face=Arial>Thanks, I'll make the change to the
Template!</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT size=2 face=Arial>Stephen Cena</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>QVII</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>MIS/IT Dept</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>850 Hudson Ave.</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>Rochester, NY. 14620</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>585-544-0450 x300</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial><A
href="mailto:sjc@qvii.com">sjc@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>"Thank you for helping us help you help
us all."</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>--For email related issues, please
contact <A
href="mailto:postmaster@qvii.com">postmaster@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
<DIV> </DIV><BR>
<DIV lang=en-us class=OutlookMessageHeader dir=ltr align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B> ruslan.zakirov@gmail.com
[mailto:ruslan.zakirov@gmail.com] <B>On Behalf Of </B>Ruslan
Zakirov<BR><B>Sent:</B> Wednesday, June 05, 2013 6:01 AM<BR><B>To:</B> Cena,
Stephen (ext. 300)<BR><B>Cc:</B> RT users<BR><B>Subject:</B> Re: [rt-users]
Custom template is acting up - Formatting wrong?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr>You have leading spaces in front of every line. Headers lines
should be separated from body by exactly two new line characters - no
spaces.</DIV>
<DIV class=gmail_extra><BR><BR>
<DIV class=gmail_quote>On Tue, Jun 4, 2013 at 7:06 PM, Cena, Stephen (ext. 300)
<SPAN dir=ltr><<A href="mailto:SJC@qvii.com"
target=_blank>SJC@qvii.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><U></U>
<DIV>
<DIV><SPAN><FONT face=Arial>This is a Template I'm using when a ticket is
created & assigned to someone upon creation:</FONT></SPAN></DIV>
<DIV><SPAN><FONT
face=Arial>-------------------------------------------------------</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial>RT-Attach-Message: yes<BR> <BR> You are
receiving this email because you the are owner of a new
ticket.<BR> <BR> This new ticket has been created and assigned to
you:<BR> <BR> =====================================================================<BR>
Ticket:
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}<BR>
Queue: {$Ticket->QueueObj->Name}<BR> Requestors:
{$Ticket->RequestorAddresses}<BR> Owner:
{$Ticket->OwnerObj->Name}<BR> Status:
{$Ticket->Status}<BR> Subject: "{$Transaction->Subject ||
$Ticket->Subject || "(No subject
given)"}"<BR> <BR> {$Transaction->Content()}<BR> =====================================================================</FONT></SPAN></DIV>
<DIV><SPAN><FONT
face=Arial>-------------------------------------------------------------------</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial>Type of Template is Perl.</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial>If the user gets an email at all, it is nothing
but one row of = signs. Did I create the Template incorrectly? The Transaction
Template works just fine.</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial>Stephen Cena</FONT></DIV>
<DIV align=left><FONT face=Arial>QVII</FONT></DIV>
<DIV align=left><FONT face=Arial>MIS/IT Dept</FONT></DIV>
<DIV align=left><FONT face=Arial>850 Hudson Ave.</FONT></DIV>
<DIV align=left><FONT face=Arial>Rochester, NY. 14620</FONT></DIV>
<DIV align=left><FONT face=Arial>585-544-0450 x300</FONT></DIV>
<DIV align=left><FONT face=Arial><A href="mailto:sjc@qvii.com"
target=_blank>sjc@qvii.com</A></FONT></DIV>
<DIV align=left><FONT face=Arial>"Thank you for helping us help you help us
all."</FONT></DIV>
<DIV align=left><FONT face=Arial>--For email related issues, please contact <A
href="mailto:postmaster@qvii.com"
target=_blank>postmaster@qvii.com</A></FONT></DIV>
<DIV align=left><FONT face=Arial></FONT> </DIV>
<DIV align=left><FONT face=Arial></FONT> </DIV>
<DIV> </DIV></DIV><BR><BR><BR>--<BR>RT Training in Seattle, June 19-20:
<A href="http://bestpractical.com/training"
target=_blank>http://bestpractical.com/training</A><BR></BLOCKQUOTE></DIV><BR><BR
clear=all>
<DIV><BR></DIV>-- <BR>Best regards, Ruslan. </DIV></BODY></HTML>