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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>On viewing a ticket or the full ticket history I am receive an error message:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:#EFEFEF'>Bizarre copy of UNKNOWN in sassign at /opt/rt4/share/html/Ticket/Elements/ShowMessageStanza line 95.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:#EFEFEF'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;color:black;mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p class=MsoNormal>Looks like the transaction contains a massive amount of data a user pasted into the ticket. I have a search on the RT at a glance page which returns the last reply in a ticket, which displays the content fine.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>First few lines of the content, in case it's relevant:<o:p></o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;background:white'>Msg 2627, Level 14, State 1, Line 150 Violation of PRIMARY KEY constraint</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'><br><span style='background:white'>'PK_tbl_SchemeAreaPostcodes_lkp'. Cannot insert duplicate key in object 'dbo.tbl_SchemeAreaPostcodes_lkp'.</span><br><span style='background:white'>The duplicate key value is (170, CR06AA). The statement has been terminated.Msg</span><br><span style='background:white'>2627, Level 14, State 1, Line 151 Violation of PRIMARY KEY constraint</span><br><span style='background:white'>'PK_tbl_SchemeAreaPostcodes_lkp'. Cannot insert duplicate key in object 'dbo.tbl_SchemeAreaPostcodes_lkp'.</span><br><span style='background:white'>The duplicate key value is (170, CR06AB). The statement has been terminated.Msg</span></span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any idea what has happened or how I can fix it to display the ticket correctly?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p></div></body></html>