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<DIV><SPAN class=574401417-07062013><FONT size=2 face=Arial>Our second RT site
has gone up & is working very well. Most of the problems we have had are
just minor permission tweaks. One issue however, is puzzling
me.</FONT></SPAN></DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2 face=Arial>I've gotten two
emails from the system, both reading:</FONT></SPAN></DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=574401417-07062013><SPAN lang=EN>
<P>RT could not load a valid user, and RT's configuration does not allow for the
creation of a new user for this email (<SPAN
class=574401417-07062013>EMAIL_REDACTED</SPAN>).</P>
<P>You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue <SPAN
class=574401417-07062013>QUEUE_REDACTED</SPAN>.</P></SPAN></SPAN></DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2 face=Arial>I have permissions
on all of my queues for the Requestor to be permitted to Comment or Reply to
tickets.<BR><BR>Here is how the system is currently being used: Since we're
transitioning off of a distribution group, the admin staff is converting the
emails into tickets. When the ticket is created, they are removing their email
address as the Requestor & putting in the customers email address.
</FONT></SPAN></DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2 face=Arial>Is it because the
logged in user isn't the "Requestor" that this is happening? I've currently done
as suggested in the email to be sure incoming mail will flow properly for
now.</FONT></SPAN></DIV>
<DIV><SPAN class=574401417-07062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV> </DIV>
<DIV align=left><FONT size=2 face=Arial>Stephen Cena</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>QVII</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>MIS/IT Dept</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>850 Hudson Ave.</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>Rochester, NY. 14620</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>585-544-0450 x300</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial><A
href="mailto:sjc@qvii.com">sjc@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>"Thank you for helping us help you help
us all."</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>--For email related issues, please
contact <A
href="mailto:postmaster@qvii.com">postmaster@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
<DIV> </DIV></BODY></HTML>