<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Hi, can any one help me have tried all what I can find by googling and the help of you, I not sure what is going on</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">Thanks and Regards</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style:
normal;">Asanka</div><div><br></div> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> Diaulas Castro <diaulas.castro@intersolution.inf.br> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, 30 May 2013, 11:31<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: RES: RES: RES: [rt-users] RES: Generate end of the day report and email<br> </font> </div> <div class="y_msg_container"><br><div id="yiv2080507470"><div><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div
style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><span>Hi Diaulas, thank you for the reply attached is my config file</span></div><div><div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;">Best Regards</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div><div><font size="3">Asanka</font></div><div><br></div><div></div></div></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div dir="ltr"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> Diaulas
Castro <diaulas.castro@intersolution.inf.br><br> <b><span style="font-weight:bold;">To:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk>; "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight:bold;">Sent:</span></b> Tuesday, 28 May 2013, 17:07<br> <b><span style="font-weight:bold;">Subject:</span></b> RES: RES: RES: [rt-users] RES: Generate end of the day report and
email<br> </font> </div> <div class="yiv2080507470y_msg_container"><br><div id="yiv2080507470">
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<div>
<div class="yiv2080507470WordSection1">
<div class="yiv2080507470MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Send your RT_SiteConfig.pm</span></div>
<div class="yiv2080507470MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span></div>
<div class="yiv2080507470MsoNormal"><span style="font-size:11.0pt;color:#1F497D;"> </span></div>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;">
<div class="yiv2080507470MsoNormal"><b><span style="font-size:10.0pt;">De:</span></b><span style="font-size:10.0pt;"> Asanka Gunasekera [mailto:asanka_gunasekera@yahoo.co.uk]
<br>
<b>Enviada em:</b> terça-feira, 28 de maio de 2013 01:34<br>
<b>Para:</b> Diaulas Castro; rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> Re: RES: RES: [rt-users] RES: Generate end of the day report and email</span></div>
</div>
</div>
<div class="yiv2080507470MsoNormal"> </div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Hi Diaulas, I have read this document, below is my configuration</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"><VirtualHost *:80></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> ServerAdmin <a rel="nofollow" ymailto="mailto:webmaster@dummy-host.example.com" target="_blank" href="mailto:webmaster@dummy-host.example.com">
webmaster@dummy-host.example.com</a></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> ServerName rt.mydomain.com</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> ErrorLog "logs/virtual_host_80_for-mail_error.log"</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> CustomLog "logs/virtual_host_80_for-mail.log" common</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> AddDefaultCharset UTF-8</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> DocumentRoot "/usr/local/rt-ora/share/html"</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> <Location /></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> Order allow,deny</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> Allow from all</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> SetHandler perl-script</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> PerlResponseHandler Plack::Handler::Apache2</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> PerlSetVar psgi_app /usr/local/rt-ora/sbin/rt-server</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </Location></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> <Perl></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> use Plack::Handler::Apache2;</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> Plack::Handler::Apache2->preload("/usr/local/rt-ora/sbin/rt-server");</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </Perl></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"></VirtualHost></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">And I used below parameers</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">RTUSER=root</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">RTPASSWORD=112211</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">RTSERVER=http://localhost</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Please tell me what I am doing wrong</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;">Thanks and Best Regards</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;">Asanka</span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div>
<div>
<div class="yiv2080507470MsoNormal" align="center" style="text-align:center;background:white;">
<span style="color:black;">
<hr size="1" width="100%" align="center">
</span></div>
<div class="yiv2080507470MsoNormal" style="background:white;"><b><span lang="EN-US" style="font-size:10.0pt;color:black;">From:</span></b><span lang="EN-US" style="font-size:10.0pt;color:black;"> Diaulas Castro
<</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:diaulas.castro@intersolution.inf.br" target="_blank" href="mailto:diaulas.castro@intersolution.inf.br"><span lang="EN-US">diaulas.castro@intersolution.inf.br</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">><br>
<b>To:</b> Asanka Gunasekera <</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank" href="mailto:asanka_gunasekera@yahoo.co.uk"><span lang="EN-US">asanka_gunasekera@yahoo.co.uk</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">>;
"</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">"
<</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">>
<br>
<b>Sent:</b> Monday, 27 May 2013, 17:20<br>
<b>Subject:</b> RES: RES: [rt-users] RES: Generate end of the day report and email</span><span lang="EN-US" style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Hello Asanka,</span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">
</span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">From
<a rel="nofollow" target="_blank" href="http://requesttracker.wikia.com/wiki/CLI">http://requesttracker.wikia.com/wiki/CLI</a>
</span><span style="color:black;"></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">export RTUSER=your.rtusername</span></i><span style="color:black;"></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">export RTPASSWD=your rt password</span></i><span style="color:black;"></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">export RTSERVER=your.rt3.installation</span></i><span style="color:black;"></span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Try with /rt after domain or anything you have configured on Apache.</span><span style="color:black;"></span></div>
</div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> RTSERVER=http://localhost/rt</span><span style="color:black;"></span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;">
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><b><span style="font-size:10.0pt;color:black;">De:</span></b><span style="font-size:10.0pt;color:black;"> Asanka Gunasekera [<a rel="nofollow" ymailto="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank" href="mailto:asanka_gunasekera@yahoo.co.uk">mailto:asanka_gunasekera@yahoo.co.uk</a>]
<br>
<b>Enviada em:</b> segunda-feira, 27 de maio de 2013 07:59<br>
<b>Para:</b> Diaulas Castro; <a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Assunto:</b> Re: RES: [rt-users] RES: Generate end of the day report and email</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Hi Diaulas, thank you for the reply but the thing is I am unable to log in to the RT when I do below</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;">export RTSERVER=http://localhost</span></i><span style="color:black;"></span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">and do </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;">rt ls </span></i><span style="color:black;"></span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">it prompt me for a password once I enter the password and hit enter I get below error</span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;">Query:Status!='resolved' and Status!='rejected'</span></i><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;"> Strong encryption not available, switched off by externalauth=0</span></i><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;"> Password will be sent to localhost unencrypted</span></i><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;"> Press CTRL-C now if you do not want to continue</span></i><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;">Password:</span></i><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><i><span style="color:black;">rt: Server error: Forbidden (403)</span></i><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="color:black;">As the URL I tried
</span><span style="color:black;"><a rel="nofollow" target="_blank" href="http://x.x.x.x/"><span lang="EN-US">http://x.x.x.x</span></a></span><span lang="EN-US" style="color:black;"> as well but with the same error</span><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="color:black;"> </span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Thanks and Regards</span></div>
</div>
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<div>
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<div class="yiv2080507470MsoNormal" align="center" style="text-align:center;background:white;">
<span style="color:black;">
<hr size="1" width="100%" align="center">
</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><b><span lang="EN-US" style="font-size:10.0pt;color:black;">From:</span></b><span lang="EN-US" style="font-size:10.0pt;color:black;"> Diaulas Castro <</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:diaulas.castro@intersolution.inf.br" target="_blank" href="mailto:diaulas.castro@intersolution.inf.br"><span lang="EN-US">diaulas.castro@intersolution.inf.br</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">><br>
<b>To:</b> Asanka Gunasekera <</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank" href="mailto:asanka_gunasekera@yahoo.co.uk"><span lang="EN-US">asanka_gunasekera@yahoo.co.uk</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">>;
"</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">" <</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">>
<br>
<b>Sent:</b> Wednesday, 22 May 2013, 17:20<br>
<b>Subject:</b> RES: [rt-users] RES: Generate end of the day report and email</span><span style="color:black;"></span></div>
</div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="color:black;"> </span><span style="color:black;"></span></div>
</div>
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<div>
<div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Sorry, didnt understand your message, but from your log I think you don’t have RTSERVER variable,</span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Try to add on top of script:</span><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:10.0pt;color:black;">export RTSERVER=your.rt.installation</span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
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<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">if you got error try to execute a simple /usr/bin/rt ls TICKET_NUMBER</span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">That script relies on output of RT CLI command.</span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
</div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
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<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;">
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><b><span style="font-size:10.0pt;color:black;">De:</span></b><span style="font-size:10.0pt;color:black;"> Asanka Gunasekera [<a rel="nofollow" ymailto="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank" href="mailto:asanka_gunasekera@yahoo.co.uk">mailto:asanka_gunasekera@yahoo.co.uk</a>]
<br>
<b>Enviada em:</b> quarta-feira, 22 de maio de 2013 08:38<br>
<b>Para:</b> Diaulas Castro; <a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com">
rt-users@lists.bestpractical.com</a><br>
<b>Assunto:</b> Re: [rt-users] RES: Generate end of the day report and email</span><span style="color:black;"></span></div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Query:Status!='resolved' and Status!='rejected'</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">rt: Server error: Forbidden (403)</span></div>
</div>
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</div>
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<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Thank you and Best Regards</span></div>
</div>
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</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div>
<div class="yiv2080507470MsoNormal" align="center" style="text-align:center;background:white;">
<span style="color:black;">
<hr size="1" width="100%" align="center">
</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><b><span lang="EN-US" style="font-size:10.0pt;color:black;">From:</span></b><span lang="EN-US" style="font-size:10.0pt;color:black;"> Diaulas Castro <</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:diaulas.castro@intersolution.inf.br" target="_blank" href="mailto:diaulas.castro@intersolution.inf.br"><span lang="EN-US">diaulas.castro@intersolution.inf.br</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">><br>
<b>To:</b> "</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">" <</span><span style="font-size:10.0pt;color:black;"><a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com"><span lang="EN-US">rt-users@lists.bestpractical.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:black;">>
<br>
<b>Sent:</b> Friday, 10 May 2013, 21:42<br>
<b>Subject:</b> [rt-users] RES: Generate end of the day report and email</span><span style="color:black;"></span></div>
</div>
</div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="color:black;"> </span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Made this bash script to accomplish using RT CLI.</span><span style="color:black;"></span></div>
</div>
</div>
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<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
</div>
</div>
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<div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab.</span><span style="color:black;"></span></div>
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</div>
</div>
<div>
<div>
<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got
a nice looking mail report. (<a rel="nofollow" target="_blank" href="http://postimg.org/image/yfmlp9307/">http://postimg.org/image/yfmlp9307/</a>)</span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> If you want to color the rows use this before sendmail command:</span><span style="color:black;"></span></div>
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<div>
<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> sed -i -e '/Nobody/s/D2EAF1/CCCCCC/g' $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> This will change all tickets by nobody to gray and Diaulas.castro to light blue</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =(</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">####################################</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">export RTORDERBY=owner</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">MAIL=/tmp/rel_todos_tickets_abertos.sh.mail</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "From:
<a rel="nofollow" ymailto="mailto:MY_TICKET@MY_DOMAIN.COM" target="_blank" href="mailto:MY_TICKET@MY_DOMAIN.COM">MY_TICKET@MY_DOMAIN.COM</a> " > $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "To:
<a rel="nofollow" ymailto="mailto:DIRECTORS@MYDOMAIN.COM" target="_blank" href="mailto:DIRECTORS@MYDOMAIN.COM">DIRECTORS@MYDOMAIN.COM</a>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "MIME-Version: 1.0" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo 'Content-type: text/html; charset=iso-8859-1' >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo " boundary=`date +%s`/rt.MY.DOMAIN.COM" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "Subject: All open Tickets:$(date +%d/%m/%y)" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "<html>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "<HEAD>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "</HEAD>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "<BODY>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "<span style=\'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D\'>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "<table>">> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">/usr/bin/rt ls "Status != resolved AND Status != report AND Status != plantao AND Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv
-f UTF-8 -t ISO8859-1 > /tmp/rel.tmp</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">while read line ; do</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> echo "<span style='color:#000000'><TR><TD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'>$line</TD></TR></span" | sed "s/ /<TD style='background:#D2EAF1'>/g"</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">done < /tmp/rel.tmp >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "</table>">> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "</BODY>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">echo "</html>" >> $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;">/usr/sbin/sendmail -t < $MAIL</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D;"> </span><span style="color:black;"></span></div>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;">
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<div class="yiv2080507470MsoNormal" style="background:white;"><b><span style="font-size:10.0pt;color:black;">De:</span></b><span style="font-size:10.0pt;color:black;">
<a rel="nofollow" ymailto="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a rel="nofollow" ymailto="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>Em nome de </b>Asanka Gunasekera<br>
<b>Enviada em:</b> sexta-feira, 10 de maio de 2013 05:48<br>
<b>Para:</b> <a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Assunto:</b> [rt-users] Generate end of the day report and email</span><span style="color:black;"></span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc)</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">I am using RT4 and oracle database on redhat</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;">Thanks and Regards</span></div>
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<div class="yiv2080507470MsoNormal" style="background:white;"><span style="color:black;"><br>
<br>
<br>
-- <br>
RT Training in Seattle, June 19-20: <a rel="nofollow" target="_blank" href="http://bestpractical.com/training">
http://bestpractical.com/training</a></span></div>
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